Jahara Snipes-McIver
Sanford,NC
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
5
5
years of professional experience
Work History
Transportation Dispatcher
Chatham Transit
Pittsboro, NC
07.2023 - Current
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in Chatham county.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
- Analyzed performance data to identify trends and areas for improvement, driving continuous operational enhancement.
- Coordinated dispatching of 15 drivers a day to accomplish daily routes.
- Managed approximately 100 calls and emails a day.
Activities Assistant
The Laurels of Chatham
Pittsboro, NC
02.2021 - 07.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Scheduled movies, entertainment, and other special events.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
Home Caregiver
All Ways Caring HomeCare
Southern Pines, NC
01.2020 - 02.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
High School Diploma -
Lee County High School
Sanford, NC06.2020
Skills
- Public relations management
- Strong decision-making
- Team collaboration
- Telephone etiquette
- Transportation management
- Data entry
- Multitasking abilities
- Critical thinking
- Prioritizing calls
- Creative thinking
Timeline
Transportation Dispatcher
Chatham Transit
07.2023 - Current
Activities Assistant
The Laurels of Chatham
02.2021 - 07.2023
Home Caregiver
All Ways Caring HomeCare
01.2020 - 02.2021
High School Diploma -
Lee County High School