Jahari Garrett
Henderson,US
Summary
Reliable operations and service professional with a background in customer support, stockroom work, order fulfillment, and warehouse tasks. Strengths include complaint escalation, training support, inventory scanning, safe loading and unloading, and maintaining organized work areas that support efficient daily flow.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Associate
Walgreens
Henderson, NC
06.2023 - 03.2026
- Embraced a customer-first approach in all interactions and decisions.
- Determined and fulfilled customer needs through active listening.
- Built customer trust through proactive communication and support.
- Handled complaint escalations professionally.
- Managed staff schedules effectively during peak hours to maintain service quality.
- Implemented workload balancing and support systems.
- Maintained thorough product knowledge.
- Evaluated processes to pinpoint improvement areas for enhanced service delivery.
- Recognized areas for improvement during team meetings and discussions.
Backroom Associate
Marshalls
Henderson, North Carolina
08.2022 - 02.2023
- Facilitated unloading freight trucks and sorting merchandise for efficient backroom processing at Marshalls.
- Ensured clean backroom areas and prepared merchandise for timely floor placement.
- Organized stockroom zones to enhance merchandise storage and retrieval.
- Restocked sales floor with apparel, shoes, and home goods.
Online Grocery Associate & Cap 2 Produce
Walmart
Henderson, North Carolina
02.2021 - 01.2022
- Selected fresh produce, dairy, and frozen items for Walmart customer orders.
- Picked online grocery orders using Walmart handheld devices and store pickup system.
- Supported customers with online grocery orders by answering questions and providing relevant information.
- Collaborated with teammates to manage daily tasks during busy periods, ensuring seamless operations. with daily tasks during busy periods.
- Scanned items when pulling from shelves to update system stock information.
- Executed daily duties with accuracy and efficiency, contributing to overall team success.
Warehouse Associate
Variety Wholesalers
Henderson, North Carolina
09.2020 - 02.2021
- Loaded and unloaded merchandise for timely receiving and shipping at Variety Wholesalers
- Ensured compliance with safety regulations while maintaining organized and clean warehouse aisles
- Loaded finished goods onto delivery vehicles for efficient distribution.
McDonald's Crew Member
McDonald's
Henderson, North Carolina
06.2019 - 04.2020
- Greeted customers and took orders at front counter and drive-through, ensuring prompt service and customer satisfaction.
- Operated point-of-sale register, accurately handling cash, card, and mobile payments to streamline transactions.
- Cleaned dining room, kitchen surfaces, and equipment to maintain sanitary conditions and ensure a welcoming environment.
Education
High School -
Vance County High School
Henderson, NC01-2020
Skills
- Customer order fulfillment
- Order processing
- Order accuracy assurance
- Customer service improvement
- Experience personalization
- Customer support strategies
- Service quality improvement
- Operational efficiency
- Detail orientation
- Issue resolution
- Problem resolution
- Team training
- Customer interaction enhancement
- Product knowledge development
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- NSC Lift Truck/Forklift Operator Training Certificate ( Classes I-VII )
Timeline
Customer Service Associate
Walgreens
06.2023 - 03.2026
Backroom Associate
Marshalls
08.2022 - 02.2023
Online Grocery Associate & Cap 2 Produce
Walmart
02.2021 - 01.2022
Warehouse Associate
Variety Wholesalers
09.2020 - 02.2021
McDonald's Crew Member
McDonald's
06.2019 - 04.2020
High School -
Vance County High School