Jaheen Pressley
Hemingway,SC
Summary
Highly motivated professional with 27 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
26
26
years of professional experience
Work History
Owner
Swervin Transport LLC
Hemingway, SC
10.2016 - Current
- Operated commercial truck to transport goods and materials over long distances.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Developed positive relationships with customers by providing excellent customer service.
- Maintained accurate mileage logs and other required documentation.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Over the Road Driver
AVERITT EXPRESS, 1415 Neal ST
Cookeville, TN
08.2015 - 10.2016
- Adhered to company policies, procedures and safety standards.
- Maintained accurate records of deliveries and pick-ups including invoices, manifests, and other paperwork.
- Communicated effectively with dispatchers regarding delivery schedules and delays due to traffic or weather conditions.
- Transported goods from one location to another in a safe and timely manner.
- Conducted pre-trip inspections ensuring that all required documentation is valid before departure.
General Manager
TitleMax Title Loans
Conway, SC
11.2013 - 06.2015
- Prepared monthly analysis of loan volumes and operational expenses against prior year and budget, provided explanations and business solutions to help mitigate the risks.
- Partnered with district and regional management team in determining financial impact due to revenues from fees, charge off projections, etc. and prepared periodic forecasts to update management on projected results.
- Analyzed financial performance against key business metrics and documented pertinent financial highlights that would enable management to determine progress against budgets.
- Identified, investigated, and analyzed potential operational improvement. As appropriate, based on findings made proposals for operational changes (policy, procedures, processes, etc.)
- Consistently evaluated staff on a monthly basis and provided coaching/feedback.
- Delivered excellent customer service on a daily basis
- Certified STARS (Sales Training and Relationship Selling) trainer for my district (district#145)
- Led team to Store of the year honors (2014) by consistently running a balanced business
Bank Manager
Wells Fargo Bank
Larchmont, NY
09.2007 - 11.2013
- Responsible for the overall success of the store team and served as the face of Wells Fargo in the community.
- Led staff with ethics, integrity and embrace diversity and inclusion.
- Effectively demonstrated all aspects of the Wells Fargo Customer Experience culture, including the Customer Experience Roadmap process.
- Possessed in-depth knowledge about products and systems, coached the team to success, and use initiative and good judgment to manage the store’s budget and led the store to achieve projected results.
- Supported the Service Manager by observing, coaching, and providing feedback to the service team.
- Responsible for hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives.
- Responsible for “minding the stores’” compliance requirements, effectively scheduled the store staff, coaching and developing all team members, consistently addressed team/performance issues, and holding team members accountable for the delivery of exceptional customer service, sales expectations, and operational integrity.
- Served as a model for the Wells Fargo Customer Experience culture with a focus on ethics, integrity, and embraced diversity.
Branch Manager
Enterprise Rent-A-Car
Jamaica, NY
02.2001 - 09.2007
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
Team Leader Manager
Chase Manhattan Bank
New York, NY
10.1997 - 02.2001
- Provided guidance, coaching, and feedback to team members.
- Assigned and monitored daily tasks for team members.
- Identified areas where teams could improve their skillset.
- Facilitated communication between senior management and staff.
- Promoted a culture of collaboration within the team.
- Provided technical assistance when needed.
- Collaborated with other departments to ensure smooth operations.
- Resolved conflicts between team members in a timely manner.
Education
Bachelor of Arts - Mass Communications
North Carolina A & T State University
Greensboro, NC05-1997
Skills
- Administrative Oversight
- KPI Management
- Labor Relations
- Budget Administration
- Marketing Tactics
- Regulatory Compliance
- Business Management
- Profit and Loss Analysis
- Key Partnership Cultivation
- Sales Management
- Partnership Development
- Hiring and Staffing
Timeline
Owner
Swervin Transport LLC
10.2016 - Current
Over the Road Driver
AVERITT EXPRESS, 1415 Neal ST
08.2015 - 10.2016
General Manager
TitleMax Title Loans
11.2013 - 06.2015
Bank Manager
Wells Fargo Bank
09.2007 - 11.2013
Branch Manager
Enterprise Rent-A-Car
02.2001 - 09.2007
Team Leader Manager
Chase Manhattan Bank
10.1997 - 02.2001
Bachelor of Arts - Mass Communications
North Carolina A & T State University