Jaheim Smith
Virginia Beach,VA
Summary
Results-driven Pharmacy Technician with proven expertise at Walmart in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance billing, I effectively reduced prescription wait times and improved inventory management. Committed to confidentiality and compliance with HIPAA regulations, I foster positive relationships with patients and healthcare professionals.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills in Desired Position role.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
Chesapeake, VA
09.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Provided excellent customer service by answering inquiries and addressing concerns effectively.
- Operated pharmacy systems for processing prescriptions and managing patient records efficiently.
- Collaborated with team members to enhance workflow and improve service delivery.
- Monitored medication storage conditions to comply with safety standards and regulations.
- Trained new staff on standard operating procedures and best practices in pharmacy operations.
- Implemented process improvements to enhance efficiency in prescription fulfillment tasks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Intern
Walmart
01.2023 - 09.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Conducted inventory checks to maintain optimal stock levels of pharmaceuticals.
- Educated customers on medication usage and potential side effects effectively.
- Supported the implementation of safety protocols within pharmacy operations.
- Managed prescription refill requests, ensuring timely processing for patients.
- Collaborated with healthcare professionals to resolve prescription-related inquiries.
Education
High School Diploma -
Deep Creek
Chesapeake, VA06.2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
09.2023 - Current
Pharmacy Intern
Walmart
01.2023 - 09.2023
High School Diploma -
Deep Creek