Jahfari Livingston
Toledo,OH
Summary
Proven Patient Access Representative at Mercy Health Hospital, adept in HIPAA Compliance and healthcare systems navigation, enhanced patient care quality through strong empathy and effective team collaboration. Completed two clinical semesters of an accredited nursing program, eager to apply acquired knowledge and skills in a hospital setting.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Mercy Health Hospital
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Warehouse Stocker
Amazon
05.2022 - 05.2023
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Supported a positive work environment by fostering strong teamwork among staff members and addressing concerns promptly.
Education
Bachelor of Science - Nursing
Mercy College of Ohio
Toledo, OH08.2025
Bachelor of Arts - Human Biology
Hunter College
New York, NY05.2023
Skills
- Healthcare systems navigation
- HIPAA Compliance
- Medical Terminology
- Strong empathy
Timeline
Patient Access Representative
Mercy Health Hospital
06.2023 - Current
Warehouse Stocker
Amazon
05.2022 - 05.2023
Bachelor of Science - Nursing
Mercy College of Ohio
Bachelor of Arts - Human Biology
Hunter College