Omriezrae Rodriguez Guadarrama
San Antonio,TX
Summary
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Baptist Health Hospital
San Antonio, TX
09.2022 - 02.2025
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Reported liabilities and risk management concerns to supervisor for review.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Provided assistance to internal departments when needed.
- Assembled registration paperwork and placed identification bands on patient.
- Responded to patient inquiries regarding billing or financial matters.
- Applied HIPAA privacy and security regulations while handling patient information.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Medical Screener
BPL plasma center
San Antonio, Texas
04.2020 - 08.2022
- Administered routine laboratory tests according to protocol and reported abnormal results immediately.
- Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
- Monitored health and well-being of clients and reported significant health changes.
- Ensured that all diagnostic equipment was functioning properly before use with patients.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Provided support services such as scheduling appointments, filing paperwork.
- Collected information on patient current height, weight and BP.
- Participated in continuing education classes related to medical screening processes or procedures.
- Performed medical screening on patients to ensure they meet the requirements of the clinic.
- Checked for accuracy of patient information prior to administering tests or treatments.
- Assisted in collecting patient data, including vital signs and personal information.
- Instructed patients on how to take medications correctly and answered any questions they had.
- Organized work orders, maintenance repairs and other administrative duties.
- Monitored vital signs during exams or treatments as directed by physician staff members.
- Collected and compiled data to document performance or assess program quality.
- Maintained a clean and organized work environment by disposing of used supplies properly.
- Assisted employees in scheduling computer and phone updates.
- Assisted administrative departments with paperwork, errands and other clerical duties.
Education
High School Diploma -
Brooks Academy
San Antonio, Texas05-2020
Skills
- Healthcare systems
- Patient registration
- Registration management
- Policy understanding
- Customer service
- Multitasking and organization
- Money handling
- Insurance billing
- Registration and admissions
- Healthcare systems navigation
Timeline
Patient Access Representative
Baptist Health Hospital
09.2022 - 02.2025
Medical Screener
BPL plasma center
04.2020 - 08.2022
High School Diploma -
Brooks Academy