Jahi Jones

• Achieved project deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Developed and implemented strategic project plans to meet business objectives.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Retained consistent client base by conducting market research to develop brand strategy.
• Mange crews up to 30 on simultaneous job sites

• Organized work to meet demanding production goals.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Maintained quality assurance and customer satisfaction objectives.
• Completed job reports and logs immediately following service calls.
• Field Training with newly signed on Technicians
• Trained with Construction crew prior to departure

*Customer Service Technician of the year (2021)

• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Modified and directed project plans to meet organizational and customer needs.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Orchestrated projects within strict time frames and budget constraints by solving complex problems and working closely with senior leaders.
• Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
• Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance by using Bluebeam program.
• Managed multiple projects ranging from 250k- 5.7 million. Anything from Cafe's to Casino additions.

• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly moving.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Demonstrated knowledge of local building codes and requirements on each project.
• Utilized knowledge of carpentry and general construction to complete attractive finish work.

• Operated tools, equipment and machinery according to safety standards.
• Utilized knowledge of carpentry and general construction to complete attractive finish work.
• Communicated quickly and accurately with supervisors about problematic sites, deadlines or other issues.
• Maintained relationships with customers to better understand needs and uphold standards of service.
• Entrusted to pick up final payments upon completion of projects

• Trained and mentored new employees to maximize team performance.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Exercised composure under pressure and in escalated customer service scenarios.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Removed debris and hazardous materials from gate area to avoid contaminating aircraft engines and/or injuring personnel.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Operated tugs safely to deliver items to inbound/outbound aircraft without any damages.
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
• Aircrafts service Boeing 717-200 and 737-700 and 800 series