Jahiem Hill
Brewton
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at McDonald's. Proven track record in enhancing operational efficiency and achieving high customer satisfaction. Skilled in decision-making and money handling, with a focus on training and motivating staff to exceed performance goals.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Popeyes® Louisana Kitchen
Brewton, AL
07.2025 - Current
- Supported daily operations by assisting in staff training and scheduling activities.
- Maintained high standards of customer service by resolving guest complaints promptly and effectively.
- Implemented quality control measures to enhance food safety compliance and operational efficiency.
Shift Manager
McDonald's
Brewton, AL
07.2024 - 07.2025
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Manager
McDonald's
Biloxi, MS
01.2023 - 07.2024
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Biloxi High School
Biloxi, MS05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Popeyes® Louisana Kitchen
07.2025 - Current
Shift Manager
McDonald's
07.2024 - 07.2025
Manager
McDonald's
01.2023 - 07.2024
High School Diploma -
Biloxi High School