Jahir Velarde
Katy,TX
Summary
Enthusiastic Sales Associate possessing expertise in the Food industry. Reliable, punctual and hard working. I am also a results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage while exceeding sales and productivity objectives. I am a dedicated worker with months of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance. Authorized to work in the US for any employer Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Warehouse Lead
Tradehost
Pomona , California
09.2021 - 03.2023
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Trained employees on equipment operation and safety protocols.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Followed verbal and written instructions to properly move and ship products.
- Maintained top performance standards while working in hot warehouse environment.
- Supervised warehouse operations by managing employees during shifts.
- Managed resource allocation and scheduling of employees.
- Performed inventories and stocked new product.
- Acted as liaison between company departments and warehouse teams.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Measured and computed dimensions of lettering, designs or patterns to be engraved.
- Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
- Engraved high-quality designs on stainless steel, aluminum materials.
- Used machines to engrave customer items with desired wording and images.
- Transferred image to workpiece using contact printer, pantograph stylus or stamp pad.
- Kept work areas organized, clean and free of hazards, promoting consistent productivity.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Amazon Warehouse Associate
Amazon.com
Katy, TX
04.2021 - 05.2021
- Locating merchandise to meet picking tickets
- Labeling various types of inventory
- Following loading and safety procedures
- Putting away the deliveries in the appropriate areas
- Stacking deliveries in the vehicles when necessary
- Stock Procedures and Customer Service
Customer Service Representative
Circle K
Katy, TX
01.2020 - 01.2021
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responsible for cashier duties
- Responsible for tracking and maintaining inventory
- Resolved customer information and complaints
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answering questions and offering advice
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Increased sales by suggesting specific purchases to customers and promoting items
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Operated the cash drawer
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
McDonalds
Katy, TX
11.2017 - 08.2019
- Helped customers find specific products, answering questions and offering advice
- Drove sales and add-on purchases by promoting specific item options to customers
- Trained new team members in cash register operation, stock procedures and customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Increased sales by suggesting specific purchases to customers and promoting items
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma - undefined
Katy High school
Skills
Cash managementundefined
Timeline
Warehouse Lead
Tradehost
09.2021 - 03.2023
Amazon Warehouse Associate
Amazon.com
04.2021 - 05.2021
Customer Service Representative
Circle K
01.2020 - 01.2021
McDonalds
11.2017 - 08.2019
High School Diploma - undefined
Katy High school
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