Jahjuan Rich
Chula Vista,CA
Summary
A highly motivated and dedicated military professional with more than 5 years of experience in security,management, and administrative responsibility.
Each role I've held has demanded exceptional customer service, allowing me to develop strong communication skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational/Personal growth.
Overview
11
11
years of professional experience
Work History
Shift Lead Supervisor
Deployed Services
01.2023 - Current
- Responsible for Work Force Management scheduling, editing, making sure the shift runs as smoothly as possible
- Assist managers with employee discipline sessions, attendance logs, and maintain up-to-date contact information
- Management reporting as agreed with Assistant site manager for department
- Resolved customer complaints (Border Patrol being the customer) and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees, while maintaining supplies as needed for California Border Patrol our client.
Security Guard
United States Department of the Army
03.2019 - 01.2021
- Duties range depending on where I am assigned that day
- If I am slotted in the Visitors Center, I run NCIC checks on personnel that wants to access the base, I also radio to all gates hourly to keep track of the number of vehicles that is entering the base
- While on the gates I am responsible for making sure impaired drivers or people that are looking to harm others do not get passed the gates, also Trunk inspections, making sure Access control point is clean, providing great customer service to army personal and civilians
Security Guard
Universal Services of America
09.2018 - 03.2019
- Stay vigilant and have a strong presence at the entrance/exit of the building
- Making sure individuals were using their badges to enter the building and also checking all bags on the way out for anything that might be being taken from the warehouse
Security Guard
Securitas Security Services USA, Inc.
03.2018 - 09.2018
- Stay vigilant and have a strong presence at the entrance/exit of the building
- Making sure individuals were using their badges to enter the building and also checking all bags on the way out for anything that might be being taken from the warehouse
Package Handler
FedEx Ground
08.2017 - 01.2018
- I am responsible for loading FedEx trucks with packages and making sure all packages get to their correct destination without being damaged, which in return saves the company more money
Specialist
US Army
05.2014 - 08.2017
- Responsible for the safety and security of personnel and facilities located within Fort Campbell in Kentucky
- Oversaw access control security points to the government facility
- Verified the identification of every person attempting entry through government and civilian identification such as PIV, DOD credentials, and state driver's license
- Verified the person was within acceptable reasons to enter the facility
- This was done through questioning each individual, verifying the documentation they presented, and conducting vehicle inspections as needed
- If anyone contraband was found I confiscated it as evidence and took down the personal's information and called it up to my chain of command
Specialist
United States Army
08.2016 - 05.2017
- While stationed at Bagram Air Base I was promoted to gate guard because of my attention to detail; complete random vehicle inspections and 100% I.D
- Verification on personnel while upholding a professional appearance every day
- I was also responsible for roaming security checks around key entry points, looking for anything suspicious and reporting my findings
- I supervised five employees
- I was responsible for people's safety and anyone or anything getting through the access point
- I strictly enforced the policies of entering an access point
- When I found something suspicious, I held onto the person's Identification card and reported up the chain of command, or took immediate action and denied them entry onto the facility
- Also when the time came I would assist my company being part of the security element to ensure the safety and return of personal on missions that lasted up to 8 hours in the mountains
- Of special note: I efficiently managed checkpoints with no problems
- I was responsible for maintaining over 1 million dollars of equipment
Education
No Degree - Pharmacy Tech
Contra Costa College
San Pablo, CA03-2019
No Degree - Computer Programming
San Joaquin Delta College
Skills
- Policy enforcement
- Staff motivation
- Scheduling expertise
- Workplace safety
- Employee training
- Team supervision
- Conflict resolution
Timeline
Shift Lead Supervisor
Deployed Services
01.2023 - Current
Security Guard
United States Department of the Army
03.2019 - 01.2021
Security Guard
Universal Services of America
09.2018 - 03.2019
Security Guard
Securitas Security Services USA, Inc.
03.2018 - 09.2018
Package Handler
FedEx Ground
08.2017 - 01.2018
Specialist
United States Army
08.2016 - 05.2017
Specialist
US Army
05.2014 - 08.2017
No Degree - Computer Programming
San Joaquin Delta College
No Degree - Pharmacy Tech
Contra Costa College