Jahkara Croxton
Lakeland,FL
Summary
Driven and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Helping Hands
06.2019 - Current
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Call Center Agent
DS Services
Lakeland, FL
08.2018 - 06.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Front Desk Administrator
Martizas Daycare
06.2017 - 08.2018
- Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
- Create and distribute educational content (notes, assignments, homework, etc.)
- Plan and execute educational in-class and outdoor activities and events
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Contributed to office efficiency by ordering supplies in advance of need, avoiding stock shortages or delays in tasks completion.
Customer Service Sales Representative
SYKES
Lakeland, FL
02.2016 - 06.2017
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
DIPLOMA -
LAKELAND HIGH SCHOOL
Skills
- Organization
- Customer Service
- Problem-solving skills
- Time Management
- Clerical Experience
- Medical Terminology
- Data Entry
- Patient Care
- Adaptability
Certification
- Insurance adjuster license
- Microsoft
- Med Tech
- HHA - Home Health Aide
- CPR
Timeline
Home Health Aide
Helping Hands
06.2019 - Current
Call Center Agent
DS Services
08.2018 - 06.2019
Front Desk Administrator
Martizas Daycare
06.2017 - 08.2018
Customer Service Sales Representative
SYKES
02.2016 - 06.2017
DIPLOMA -
LAKELAND HIGH SCHOOL