Jahkia Evans
Brooklyn,NY
Summary
Results-driven Case Management professional with a proven track record of effective client advocacy, assessment, and support. Skilled in conducting thorough evaluations, developing individualized care plans, and coordinating resources to meet diverse client needs. Recognized for strong collaboration with multidisciplinary teams, adaptability to changing environments, and a consistent focus on achieving positive client outcomes. Reliable, empathetic, and dedicated to making a meaningful impact through comprehensive case management and crisis intervention.
Overview
2027
2027
years of professional experience
Work History
Senior Case Manager
Bronx Parent Housing Network
Brooklyn, NY
05 2025 - Current
- Organized caseloads for 50 adult men.
- Utilized the CARES system to schedule and complete Independent Living Plans.
- Informed clients regarding housing subsidy vouchers.
- Completed psychosocial assessments for clients.
- Generated demographic to ensure all Independent Living Plans are up to date.
- Developed and maintained strong relationships with community resources to facilitate client referrals and support.
- Conducted thorough social service intake assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Managed housing referral inquires through HOMES and coordinated the timely preparation and submission of housing packages through CURRENT to support housing placements.
- Conducted comprehensive housing eligibility assessments using CAPS and coordinated the submission of 2010E applications to secure supportive housing opportunities for eligible clients.
- Developed training programs such as Absorb and Paycom for new case managers, enhancing onboarding efficiency.
- Lead case management team, ensuring adherence to policies and procedures.
- Led initiatives promoting diversity and inclusion within services, enhancing overall client satisfaction and engagement.
Case Manager
Constructed Partnerships Unlimited Sanctuary
07.2024 - 05.2025
- Managed and coordinated caseloads for 35+ migrant families, ensuring timely and comprehensive service delivery.
- Utilized the CARES system to schedule, develop, and complete Independent Living Plans (ILPs).
- Advocated for client access to public benefits and supported effective utilization of available resources.
- Educated clients on housing subsidy programs and voucher eligibility requirements.
- Conducted comprehensive social service intake assessments to determine client needs and service plans.
- Submitted and tracked housing assistance inquiries for eligible clients.
- Monitored academic progress of school-age children and collaborated with teachers and social workers to support educational outcomes.
- Completed detailed psychosocial assessments to inform individualized service planning.
Case Manager
Black Veterans for Social Justice
Brooklyn, NY
01.2023 - 07.2024
- Assigned, monitored, administered, and organized caseloads of over 35 individuals.
- Used CARES to schedule and complete Independent Living Plans.
- Attended all scheduled Social Services Meetings.
- Informed clients of housing subsidy vouchers.
- Complete Social Service intakes in 48 hours.
- Create exit strategies for clients such as Rapid Rehousing, CITYFHEPS, SOTA and Family Reunification.
Police Communication Operator
Coppin State - Campus Police
Baltimore, MD
10.2021 - 01.2023
- Utilized Computer - Aided Dispatch (CAD) system to log call details, monitor officer location, and update records with real-time information.
- Coordinated communication between law enforcement personnel and emergency responders during critical incidents.
- Maintained accurate records of communications and incident reports for departmental accountability.
- Trained new operators on communication protocols, enhancing team efficiency and response times.
- Collaborated with neighboring police departments and emergency services ensuring cohesive response efforts to cross-jurisdictional incidents.
- Supported investigations by providing accurate information from call records and communications logs upon request from detectives or supervisors.
- Demonstrated adaptability under pressure while managing multiple concurrent tasks such as answering phones, operating radios, entering data into computer systems, and maintaining logs of all communications events.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Improved overall call response times with effective prioritization of emergency and non-emergency situations based on severity and available resources.
Residential Aide Supervisor
Highland Park Development Corp
Brooklyn, NY
05.2020 - 10.2021
- Supervised facility and residents. Responsibly maintaining the safety of the clients and ensuring compliance with program policies.
- Communicated directly with diverse individuals and families to provide information about eligibility requirements, application details, and information about the Homeless Shelter Program PATH.
- Completed all intake assessment forms and paperwork.
- Supervised daily operations of residential aide team, ensuring adherence to care protocols and service standards.
- Provided complex crisis intervention and communication to clients in psychological distress.
- Mentored and trained new staff on best practices in resident care and safety procedures.
Case Manager Supervisor
Children's Community Services
New York, NY
03.2018 - 05.2020
- Assigned, monitored, administered and organized case loads of over 20 individuals and families.
- Maintained all relevant and necessary files, documentation and paperwork regarding individuals and families.
- Promoted access and effective utilization of assistance including income and non income benefits.
- Participated in related meetings and client care conferences.
- Coordinated comprehensive service plans for clients, ensuring access to housing and supportive services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed and implemented training programs to enhance staff skills and knowledge in child welfare policies.
- Supervised case management staff to ensure compliance with regulatory standards and best practices.
Education
High School Diploma -
Boys And Girls High School
BrooklynAssociate of Applied Science - Human Services - Mental Health
LaGuardia Community College
Long Island City, NY06-2028
Skills
- CPR
- Naloxone Administration Certification
- F80 Certificate
- Mandated Reporter Certificate
- Case management
- Problem-solving
- Time management
- Organization and multitasking
- Case documentation
Timeline
Case Manager
Constructed Partnerships Unlimited Sanctuary
07.2024 - 05.2025
Case Manager
Black Veterans for Social Justice
01.2023 - 07.2024
Police Communication Operator
Coppin State - Campus Police
10.2021 - 01.2023
Residential Aide Supervisor
Highland Park Development Corp
05.2020 - 10.2021
Case Manager Supervisor
Children's Community Services
03.2018 - 05.2020
Senior Case Manager
Bronx Parent Housing Network
05 2025 - Current
High School Diploma -
Boys And Girls High School
Associate of Applied Science - Human Services - Mental Health
LaGuardia Community College