Jahlaani Costello
New York,NY
Summary
Dynamic food service professional with experience at Memorial Sloan Kettering, excelling in safe food handling and cash management. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Recognized for maintaining cleanliness and organization, ensuring a smooth dining experience while supporting team efficiency in high-volume environments.
Overview
22
22
years of professional experience
Work History
Cafeteria Worker/ Cashier
Memorial Sloan Kettering
09.2018 - 12.2023
- Prepared ingredients and recipe components ahead of time.
- Received and stored incoming supplies according to procedures.
- Tracked meal purchases and accepted payments at cash register.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served food according to temperature, safety, and presentation guidelines.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Set up advertising signs and displays on shelves, counters and tables.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Food Service Worker (Patient Care)
Montefiore Hospital
01.2013 - 08.2018
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Provided exemplary service to students, staff, and visitors.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored food quality and freshness throughout day.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Childcare Provider
Self Employed Services
01.2008 - 09.2014
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Introduced children to educational games and activities to boost learning.
- Read stories, sang songs and facilitated creative play.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Counter Server
Yankee Stadium
04.2002 - 09.2012
- Worked with children to develop good cognitive, physical and language skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Used cash register to perform Number cash, credit and debit transactions per day.
- Greeted all guests upon arrival and offered immediate assistance.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Reconciled cash drawer and corrected any errors.
- Managed multiple tasks in high-volume environment.
- Restocked counter supplies, condiments, napkins and silverware.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Cleaned and maintained dining area and condiment stations.
Education
High School Diploma - Sports And Fitness Recreation
Kingsborough Community College
Brooklyn, NYSkills
- Safe food handling
- Cash handling
- Salad bar
- Cleaning and sanitizing
- Problem-solving
- Money handling
Timeline
Cafeteria Worker/ Cashier
Memorial Sloan Kettering
09.2018 - 12.2023
Food Service Worker (Patient Care)
Montefiore Hospital
01.2013 - 08.2018
Childcare Provider
Self Employed Services
01.2008 - 09.2014
Counter Server
Yankee Stadium
04.2002 - 09.2012
High School Diploma - Sports And Fitness Recreation
Kingsborough Community College