Jahlayla Miller
Jacksonville,FL
Summary
Dynamic professional with a proven track record at VSA INC-remote, enhancing client base and exceeding sales targets through exceptional customer service and strategic outreach. Skilled in CRM implementation and problem-solving, adept at fostering teamwork and collaboration. Achieved significant efficiency improvements, demonstrating a goal-oriented approach and strong verbal communication skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
RaceTrac
09.2022 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Business Development Representative
VSA INC-remote
02.2022 - 07.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
Claims Examiner
Appleone Staffing Agency
05.2021 - 02.2022
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
Education
High School Diploma -
Ola High School
McDonough, GA05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Flexible Schedule
- Verbal/written communication
Timeline
Sales Associate
RaceTrac
09.2022 - Current
Business Development Representative
VSA INC-remote
02.2022 - 07.2023
Claims Examiner
Appleone Staffing Agency
05.2021 - 02.2022
High School Diploma -
Ola High School