Jah-lec West
Cincinnati,Ohio
Summary
A reliable, independent hard worker who adapts to change very well. Sociable and people oriented, gets along well with customers and co-workers. Possesses various skills from customer service, communication, cashier balancing, and organization. Knowledgeable in computers and software such as Microsoft Excel, Word, Desktop.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IRS
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and effectively.
- Participated in team meetings and training sessions to stay informed about procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Flight Attendant
Allegiant Air
09.2022 - 05.2023
- Greeted passengers boarding aircraft and directed them to assigned seats
- Ensure adherence to FAA and company regulations
- Answered passenger questions about flights, weather, travel routes, services, and schedules
- Attended preflight briefings concerning weather, emergency procedures, food and beverage service and passenger count
- Prepared passengers and aircraft for landing, following procedures
- Monitored passenger behavior to identify threats to safety of crew and other passengers
- Assisted passengers in placing carry-on luggage in overhead, garment, and under-seat storage
- Checked food, beverages, emergency equipment and other supply levels aboard
- Announced flight delays and descent preparations
- Reassured passengers when situations, such as turbulence, were encountered
- Verified that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, were in working order
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets
- Walked aisles of planes to verify that passengers had complied with federal regulations prior to takeoffs and landings.
Flight Attendant
Republic Airways
03.2022 - 10.2022
- Greeted passengers boarding aircraft and directed them to assigned seats
- Ensure adherence to FAA and company regulations
- Answered passenger questions about flights, weather, travel routes, services, and schedules
- Attended preflight briefings concerning weather, emergency procedures, food and beverage service and passenger count
- Prepared passengers and aircraft for landing, following procedures
- Monitored passenger behavior to identify threats to safety of crew and other passengers
- Assisted passengers in placing carry-on luggage in overhead, garment, and under-seat storage
- Checked food, beverages, emergency equipment and other supply levels aboard
- Announced flight delays and descent preparations
- Reassured passengers when situations, such as turbulence, were encountered
- Verified that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, were in working order
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets
- Walked aisles of planes to verify that passengers had complied with federal regulations prior to takeoffs and landings.
Master Nail Technician
PBF NAILS
03.2019 - 03.2022
- Developed artistic nail designs based on customers' preferences and personal creative talents
- Created positive guest experiences with professional service and quality manicures and pedicures
- Followed continuous cleaning and sanitizing procedures to protect customers from infection.
E-Services/Customer Service Representative
CITI BANK
04.2016 - 10.2018
- Answered customer questions, complaints, and concerns
- Facilitated customers with various account problems
- Accountable for instant credit granting regarding customer accounts
- Responsible for the discussion and justification of customer charges
- Assisted with navigation of the website
- Troubleshot small system issues and website problems.
Mail Processing Clerk
US POST OFFICE
10.2015 - 04.2016
- Operated addressograph, monographs, barcode softeners, computer scanning equipment, and optical character readers
- Bundled labeled and directed mail to proper location for pickup
- Monitored sorting equipment for jams and functionality
- Processed bank mail internal revenue service (IRS) mail
- Sorted packages by correct address.
Housekeeping/dietary aide
KENWOOD TERRACE CARE CENTER
09.2014 - 10.2015
- Required to prepare snacks
- Served meals to residents in dining area
- Prepared and served coffee, tea, juice, etc
- Performed ongoing training as necessary
- Washed dishes, tableware, glasses, and other kitchen and dining room equipment and stored them
- Swept and mopped kitchen every night
- Doubled as a housekeeper to wash the resident’s laundry and facilities linen
- Delivered all linen folded to closet.
Telephone Interviewer
ORC INTERNATIONAL
04.2014 - 09.2014
- Called consumers for the purpose of conducting opinion surveys in a qualitative manner
- Represented ORC International and their core values in a positive and professional manner
- Responsible for outbound and inbound call lines
- Learned through training on multi-call lines.
Education
Bachelors of Business - Accounting
The University of Cincinnati – Blue Ash
10.2026
High School Diploma -
Withrow High School
01.2014
Skills
- Bookkeeping
- Graphic design
- Data analysis
- Microsoft Excel
- Public speaking
- Budgeting
- Research
- Microsoft Word
Certification
FAA Certificate of Demonstrated Proficiency, Federal Aviation Administration, 2022
Timeline
Customer Service Representative
IRS
06.2023 - Current
Flight Attendant
Allegiant Air
09.2022 - 05.2023
Flight Attendant
Republic Airways
03.2022 - 10.2022
Master Nail Technician
PBF NAILS
03.2019 - 03.2022
E-Services/Customer Service Representative
CITI BANK
04.2016 - 10.2018
Mail Processing Clerk
US POST OFFICE
10.2015 - 04.2016
Housekeeping/dietary aide
KENWOOD TERRACE CARE CENTER
09.2014 - 10.2015
Telephone Interviewer
ORC INTERNATIONAL
04.2014 - 09.2014
Bachelors of Business - Accounting
The University of Cincinnati – Blue Ash
High School Diploma -
Withrow High School
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