Jahlyia Gordon
Brooklyn,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front Counter Crew
Raising Canes
Manhattan, NY
05.2024 - Current
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
- Assisted with inventory management tasks, ensuring adequate stock levels for daily operations.
Brand Ambassador
Abm Industries Inc De
10.2023 - 01.2024
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Provided customer service support during promotional events or when needed.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Guest Service Representative
Hallmark Aviation
03.2023 - 10.2023
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Handled customer complaints professionally and efficiently.
- Provided guidance to new team members on how to perform tasks correctly.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
Wheelchair Agent
Pax Assist
10.2022 - 03.2023
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Provided advice to customers about wheelchair features, functions and maintenance requirements.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Resolved customer complaints regarding product performance or service issues in a timely manner.
Passenger Service Agent
Finnair
06.2022 - 08.2022
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Cashier
Nordstrom Rack
11.2020 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Associate of Applied Science -
Allen School - Jamaica
Jamaica, NYSome College (No Degree) - Psychology
York College/ CUNY
High School Diploma -
Urban Assembly School For Collaborative Healthcare
06-2022
Skills
- Sales
- Customer Engagement
- Campaign Management
- Customer Relations
- Promotional support
- Customer Service
- System implementation
- Relationship Building
- POS Systems and Ordering Platforms
- Medical terminology knowledge
- Sales expertise
- Computer Skills
- Interpersonal Communication
- Data-driven decision-making
- Efficient work ethic
- Patience and Empathy
- Guest inquiries
- Accuracy and efficiency
Timeline
Front Counter Crew
Raising Canes
05.2024 - Current
Brand Ambassador
Abm Industries Inc De
10.2023 - 01.2024
Guest Service Representative
Hallmark Aviation
03.2023 - 10.2023
Wheelchair Agent
Pax Assist
10.2022 - 03.2023
Passenger Service Agent
Finnair
06.2022 - 08.2022
Cashier
Nordstrom Rack
11.2020 - 06.2022
Associate of Applied Science -
Allen School - Jamaica
Some College (No Degree) - Psychology
York College/ CUNY
High School Diploma -
Urban Assembly School For Collaborative Healthcare