Jahmani Phillips
Brooklyn,NY
Summary
Self-motivated andenthusiastic professional, deicated to contributingmy skills andexpertise to drive success in any organization. Eager to leverage my talents and bring value to a new company.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
UPS Store
01.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Clerical Associate
Guyana Gold Mining Office
07.2021 - 02.2022
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
Customer Service
Rite Aid
09.2019 - 07.2021
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
MIS Intern
CAMBA
07.2018 - 09.2018
- Managed IT infrastructure projects, resulting in seamless transitions to new systems and reduced operational costs
- Fix hardwares
- travel to different offices and took inventorys.
Education
High School Diploma -
Midwood High School
Brooklyn, NY06.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Teamwork
- Critical Thinking
- Adaptability
Timeline
Customer Service Cashier
UPS Store
01.2023 - 04.2024
Clerical Associate
Guyana Gold Mining Office
07.2021 - 02.2022
Customer Service
Rite Aid
09.2019 - 07.2021
MIS Intern
CAMBA
07.2018 - 09.2018
High School Diploma -
Midwood High School