Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAHMELA WILLIAMS

Houston,TX

Summary

Innovative professional specializing in client engagement, retention, and long-term growth. Skilled at merging data driven insights with strategic communication to streamline onboarding, enhance customer experiences, and drive measurable outcomes.

Leveraging a background in insurance and advertising, bringing a strategic and empathetic approach to solving client challenges, increasing satisfaction, and delivering long-term value. Ready to lead initiatives that foster loyalty, reduce churn, and support scalable business growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

Allstate
03.2023 - Current
  • Manage full lifecycle of claim investigations, from initial intake to resolution, ensuring accurate documentation and timely delivery.
  • Configure and optimize workflows in XactAnalysis, reducing process time and improving system usability for team members.
  • Deliver training to peers on system features and best practices, improving adoption rates and reducing communication errors.
  • Develop communication templates that improved client engagement rates by 24%.

Human Resources Representative

Ross Stores
05.2022 - 03.2023
  • Provided policy interpretation and compliance guidance to corporate and field teams, resolving 40+ inquiries weekly.
  • Advised leadership on HR best practices, contributing to stronger organizational trust and transparency.
  • Supported onboarding, benefits administration, and background check processes across multi-unit operations.

Account Executive

Yelp
07.2021 - 05.2022
  • Led new client onboarding, aligning advertising platform capabilities with business goals for over 100 SMB clients.
  • Conducted needs analysis to design customized campaigns, ensuring smooth setup and optimization.
  • Tracked campaign performance using CRM tools, identifying areas for improvement and executing updates to enhance results.
  • Maintained an 83% client retention rate through proactive account management and solution delivery

Insurance Agent

AAA Auto Club Group
01.2018 - 07.2021
  • Guided new policyholders through onboarding, explaining coverage details and configuring accounts for optimal policy performance.
  • Used needs assessments to recommend customized insurance products, increasing client satisfaction and retention.
  • Managed large client portfolio, tracking touchpoints through CRM to ensure timely follow-ups and renewals.

Store Manager

Sleep Train/Mattress Firm
06.2015 - 01.2018
  • Directed daily store operations, leading a team of sales associates to consistently exceed monthly sales goals by up to 37%
  • Implemented marketing initiatives and local outreach campaigns, driving foot traffic and increasing lead conversion.
  • Drove store to #1 in district for sales, with consistently low return rates due to effective product matching and exceptional service.
  • Redesigned store layout to prioritize comfort-based organization over pricing tiers, enhancing customer experience and increasing upselling opportunities.

Education

Bachelor of Science - Psychology

Clayton State University
Atlanta, GA

Skills

  • CRM Platforms (Salesforce, HubSpot, proprietary systems)
  • Digital Marketing Strategies
  • Settlement Negotiation
  • Dispute Resolution
  • Claim Estimating
  • Cross Selling Strategies
  • Client Retention
  • Data Analysis
  • Negotiation
  • Customer Relationship Management
  • Team Leadership Training

Certification

  • Licensed Property and Casualty Adjuster - 04/30/2027

Timeline

Property Claims Adjuster

Allstate
03.2023 - Current

Human Resources Representative

Ross Stores
05.2022 - 03.2023

Account Executive

Yelp
07.2021 - 05.2022

Insurance Agent

AAA Auto Club Group
01.2018 - 07.2021

Store Manager

Sleep Train/Mattress Firm
06.2015 - 01.2018

Bachelor of Science - Psychology

Clayton State University

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