Jahmya Patterson
Jacksonville
Summary
Results-driven professional with extensive management experience and a background in leadership, customer service, and operations. Currently pursuing a Bachelor's in Finance, eager to leverage skills and expertise in a long-term career. Demonstrated ability to lead teams, optimize processes, and achieve success through strategic decision-making and problem-solving. Adaptable, detail-oriented, and committed to excellence, thrives in fast-paced environments. Excited to contribute to a company that values leadership, innovation, and growth. A dedicated team player with a strong work ethic, ready to make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Taco Bell
12.2024 - Current
- Ensure employees are performing their duties efficiently while providing guidance and support as needed.
- Ensure high-quality customer service by addressing guest concerns, resolving complaints, and maintaining satisfaction.
- Communicating with upper management about shift performance, challenges, and successes.
Customer Service Representative
Solera
06.2023 - 12.2024
- First Point of Contact: Serve as the initial contact for customers calling their local dealerships, addressing a variety of inquiries and requests using dealership policies as a guide.
- Appointment Management: Schedule, modify, cancel, confirm, and reschedule service appointments on behalf of car dealerships, effectively communicating with customers to manage expectations.
- Data Management: Accurately record customer information and feedback, maintaining professionalism in all interactions.
Electronics Team Associate
Walmart
05.2021 - 05.2023
- Delivered exceptional customer service by assisting with electronic product inquiries, troubleshooting, and sale transactions.
- Processed payments with precision, ensuring accuracy in cash handling and transaction processing.
- Contributed significantly to Walmart's success by leveraging experience and knowledge to mentor team members, enhancing overall team performance.
- Acted as a dependable source of institutional knowledge, providing, continuity and operational excellence.
Education
Bachelor in Finance -
Florida State College
01-2027
Certificate - Certified Nursing Assistant
Florida State College At Jacksonville
10-2023
High School Diploma -
Riverside High School
05-2023
Skills
- Cash Handling and Mathematics
- Customer Service and Communications (Written and Verbal)
- Computer Proficiency
- Organizational Skills
- Problem-Solving and Attention to Detail
- Transaction Processing
Timeline
Shift Lead Manager
Taco Bell
12.2024 - Current
Customer Service Representative
Solera
06.2023 - 12.2024
Electronics Team Associate
Walmart
05.2021 - 05.2023
Certificate - Certified Nursing Assistant
Florida State College At Jacksonville
High School Diploma -
Riverside High School
Bachelor in Finance -
Florida State College
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