Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jahniece Thomas

Flushing

Summary

Dynamic Patient Service Representative with a proven track record at RadNet, excelling in patient registration and insurance verification. Skilled in HIPAA compliance and appointment scheduling, I deliver exceptional customer service while managing medical records with precision. My strong communication skills and empathetic approach enhance patient experiences, ensuring a positive healthcare environment. Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations. Great in customer service and help customers and patients with they needs

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Service Representative

RadNet
Silver Spring
08.2022 - 11.2024
  • Answering patient questions, and providing information about healthcare services.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Greet and register patients in a friendly, service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures, and ensure the accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees.
  • Answer or transfer incoming phone calls.
  • Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Managed patient records meticulously, maintaining accuracy and confidentiality, while streamlining administrative processes.
  • Provided empathetic assistance to patients, addressing concerns, and facilitating a positive healthcare experience.

Phlebotomist

CHC Wellness
Queens
01.2021 - 05.2022
  • Perform venipuncture and capillary punctures to obtain blood samples from patients.
  • Properly label and handle specimens for laboratory testing.
  • Maintain accurate patient records, and ensure the confidentiality of patient information.
  • Prepare and maintain phlebotomy equipment and supplies.
  • Provide excellent patient care, ensuring comfort and safety during procedures.
  • Communicate effectively with patients, explaining procedures and addressing concerns.
  • Adhere to infection control and safety protocols at all times.
  • Confirm patient information before the procedure.
  • Greeting the patient in a respectful way.

Cashier

ssp america
Queens
05.2019 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Floor Associate

Walmart
Queens
09.2017 - 12.2018
  • Adhered to all safety regulations when handling products and equipment.
  • Stocked shelves with merchandise according to company guidelines.
  • Greeting customers, helping with customer needs, listening, and addressing customers' concerns.
  • Assisted customers with locating merchandise in the store.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Provided assistance to other departments when needed.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High School Diploma -

Queens Academy High School
03-2015

Skills

  • Patient registration and insurance verification
  • HIPAA compliance
  • Appointment scheduling
  • Medical record management
  • Customer service and problem solving
  • Communication skills
  • Cash handling
  • Venipuncture and blood collection
  • Specimen handling and sample collection
  • Infection control
  • EMR recordkeeping
  • On-site testing
  • Data entry

Certification

  • Ekg technician
  • phlebotomy technician

Timeline

Patient Service Representative

RadNet
08.2022 - 11.2024

Phlebotomist

CHC Wellness
01.2021 - 05.2022

Cashier

ssp america
05.2019 - 03.2020

Floor Associate

Walmart
09.2017 - 12.2018

High School Diploma -

Queens Academy High School

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