Jahnisha Ingram
Orlando,FL
Summary
Hard-working professional with over a decade of experience and expertise in customer service, problem solving and leadership skills. Aiming to leverage my assests to successfully fill the role at any level to maximize my organization skills for company growth and profitability. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Front Office Assistant
Orlando Health
Orlando, USA
07.2022 - Current
- Ensure accuracy of insurance information.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls
- Monitor providers schedules and fill open slots
- Obtains accurate and complete patient demographic
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Greeted customers and provided assistance with inquiries.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Guest Services Representative
Orlando Health
Orlando, USA
04.2022 - 07.2022
- Escorts guests to their in-hospital destinations as needed
- Maintains current knowledge of hospital personnel, departments and their locations
- Displays a caring attitude as well as sensitivity to the needs/concerns of customers
Diet Clerk
Orlando Health
Orlando, USA
01.2018 - 01.2022
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Compute, record, and proofread data and other information, such as records or reports
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Maintained accurate records of patient food selections and allergies.
- Packaged and bagged cooked food and prepared items.
- Delivered snacks to nurse station for distribution to specific residents.
Sales Associate
BCBGMAXAZRIA Factory
Orlando, FL
02.2014 - 08.2017
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
Sales Associate
Polo Ralph Lauren
Orlando, FL
11.2010 - 02.2014
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
Oak Ridge High School
01.2009
Skills
- Exceptional customer service
- Computer literacy
- Attention to detail
- Ability to collaborate effectively
- Leadership experience
- Cash handling
- Inventory support
- Patient charting
- Problem-solving skills
- Insurance verification
- Scheduling appointments
Timeline
Front Office Assistant
Orlando Health
07.2022 - Current
Guest Services Representative
Orlando Health
04.2022 - 07.2022
Diet Clerk
Orlando Health
01.2018 - 01.2022
Sales Associate
BCBGMAXAZRIA Factory
02.2014 - 08.2017
Sales Associate
Polo Ralph Lauren
11.2010 - 02.2014
High School Diploma -
Oak Ridge High School