Jahnune Rolla
Sachse,TX
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Brass Tap. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional customer service and strong work ethic. Proven track record in team collaboration and effective cash handling, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Brass Tap
Sachse, TX
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Coffee Shop Manager
La Casita Coffee
Dallas, TX
08.2023 - 11.2024
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Administered payroll and maintained employee records.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Key Manager/Bartender
Flying Saucer
Garland, TX
05.2022 - 09.2024
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Created detailed budget forecasts and managed financial resources effectively, ensuring profitability and financial sustainability for the organization.
- Increased customer satisfaction by implementing efficient inventory management strategies.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Counted registers and cleaned and secured shop at end of shift.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
- Enhanced communication between departments, improving collaboration and project outcomes.
Education
Associate Of Science - Science
Eastfield College
Mesquite, TX05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales expertise
- Quality control
- Point of sale operation
- Relationship management
Timeline
Server
Brass Tap
11.2024 - Current
Coffee Shop Manager
La Casita Coffee
08.2023 - 11.2024
Key Manager/Bartender
Flying Saucer
05.2022 - 09.2024
Associate Of Science - Science
Eastfield College