Jahnya Landell
Fort Lauderdale,FL
Summary
Well rounded customer service representative bringing great skills in oral and written communication, active listening and analytical problem-solving skills. Experience in sales, retail, clerical and call center work. Motivated student working toward associates degree in graphic design and passionate about improving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bass Pro Shops
Dania Beach, FL
05.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Data entry and call center to maintain customer records.
- Sold and processed warranties to support customers and their products.
- Processed 20+ fishing and hunting licenses per day as FWC agent.
- Operated register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, join reward programs, online orders, refunds and resolving transaction issues.
- Maintained clean, organized environments for presentable front-end areas.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
InMotion
Fort Lauderdale, FL
09.2023 - 02.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Stayed up-to-date on the latest industry trends and technology advancements, informing customers about various products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Sold warranties to protect customers products and purchases.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Fast Food Team Member
Popeyes® Louisana Kitchen
12.2019 - 01.2021
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Processed orders on POS system and accepted cash and charge payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Front Office Assistant
Broward County School Board
Dania Beach, FL
06.2019 - 02.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets.
- Delivered paper packets to each classroom.
- Developed and maintained filing systems to facilitate easy access to information.
- Completed clerical tasks such as filing, faxing, copying, and distributing mail.
Education
Associate of Arts - Graphic Design
Broward College
Fort Lauderdale, FL06.2026
GED -
Hollywood Hills High School
Hollywood, FL06.2020
Skills
- Sales Expertise
- Answering phones
- Faxing, Filing
- Microsoft Word
- Customer Support
- Computer Proficiency
- Typing Proficiency
- POS Systems Expertise
Timeline
Sales Associate
InMotion
09.2023 - 02.2024
Customer Service Representative
Bass Pro Shops
05.2021 - Current
Fast Food Team Member
Popeyes® Louisana Kitchen
12.2019 - 01.2021
Front Office Assistant
Broward County School Board
06.2019 - 02.2020
Associate of Arts - Graphic Design
Broward College
GED -
Hollywood Hills High School