Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jahovanni Swaby

Davenport

Summary

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Floridays Resort
Orlando
01.2024 - Current
  • Handled payment processing and provided customers with receipts and proper bills
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Input and confirmed reservations for guests.
  • Provided information about hotel amenities, services, and local attractions.

Night Auditor

Wyndham
Celebration
11.2022 - 11.2023
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
  • Documented wake-up requests and set up automatic calls in system.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Tracked income and expenses for business using accounting software.

Lifeguard

Wyndham Bonnet Creek
Lake Buena Vista
04.2020 - 05.2022
  • Used training and medical supplies to examine injured people and administer first aid.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Patrolled to identify anyone needing assistance and offered immediate care.

Education

High School Diploma -

C.r. Walker Senior High School
Nassau, BA
07-2020

Some College (No Degree) - Computer Science

University of The Bahamas
Nassau, BA

Skills

  • Payment processing
  • Reservation management
  • Cash handling
  • Customer service
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Problem solving
  • Records management

References

References available upon request.

Timeline

Front Desk Agent

Floridays Resort
01.2024 - Current

Night Auditor

Wyndham
11.2022 - 11.2023

Lifeguard

Wyndham Bonnet Creek
04.2020 - 05.2022

High School Diploma -

C.r. Walker Senior High School

Some College (No Degree) - Computer Science

University of The Bahamas
Jahovanni Swaby