JAHTEE WILSON
Eagle Lake,FL
Summary
I’m an experienced Claims adjuster with over 7 years of top tier customer service and sales skills. I am skilled in investigating damages, reviewing claims, and negotiating settlements. Proven ability to handle complex cases efficiently while maintaining strong customer relations and ensuring accurate claim processing. Dedicated to delivering thorough assessments and timely resolutions to support policyholders and insurers alike. I am looking to broaden my experience in insurance. The most skilled in property claims, but have great knowledge of auto and workers comp.
Overview
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Admissions Representative
Ultimate medical Academy
Eagle Lake, FL
01.2026 - Current
- Achieved quarterly enrollment goals by consistently exceeding 20 enrollments per quarter.
- Assisted prospective students with program selection and enrollment processes.
- Conducted follow-up communications to maintain engagement with potential applicants.
- Provided information on financial aid options and application requirements.
- Earned promotion to tier 2 representative within 2 months for exceptional customer support skills.
CATASTROPHIC CLAIMS ADJUSTER / ESTIMATOR / FILE REVIEWER
Cross country/ Allstate
, USA
09.2020 - 12.2025
- Collaborated on estimates, ensuring accuracy and implementing necessary changes to align with client expectations.
- Climbed roofs to assess hail and wind damage during inspections.
- Documented file changes to maintain clear records of estimate adjustments, facilitating smoother audits and reviews.
- Reviewed estimates for accuracy using Xactimate software.
- Ensured all line items and totals matched work and damages.
- Reviewed client guidelines to verify compliance with policy and procedural standards, enhancing claim processing accuracy.
- Traveled extensively between states for 10 days, followed by 4 days off, to conduct inspections and assessments.
- Learned auto and workers comp claims to gain knowledge about all types of claims, the similarities, and differences.
SALES AND CUSTOMER SERVICE REPRESENTATIVE
AT&T
Bartow, USA
08.2018 - 11.2020
- Responded promptly to customer inquiries, enhancing loyalty and satisfaction.
- Resolved complaints by providing effective solutions and recommending alternatives.
- Guided customers with product knowledge and service expertise, ensuring positive experiences.
- Provided assistance to customers by answering questions and addressing concerns. using product knowledge and service expertise.
Education
Associate of Arts - Business Administration And Management
Strayer university
FL, U.S 09.2023 - 06.2026
High School Diploma - American Studies
Bartow High School
Bartow 08.2011 - 06.2015
Skills
- Customer Service
- Sales
- Leadership
- Negotiation
- Claims Investigation
- Claims knowledge
- Damage Assessment
- Xactimate
- Policy Compliance
- Record keeping
- Document control
- Prompt
- Empathy
Certification
FL 0620 - ADJUSTER - ALL LINES, G029027
Languages
English, Native
Timeline
Admissions Representative
Ultimate medical Academy
01.2026 - Current
Associate of Arts - Business Administration And Management
Strayer university
09.2023 - 06.2026
CATASTROPHIC CLAIMS ADJUSTER / ESTIMATOR / FILE REVIEWER
Cross country/ Allstate
09.2020 - 12.2025
SALES AND CUSTOMER SERVICE REPRESENTATIVE
AT&T
08.2018 - 11.2020
High School Diploma - American Studies
Bartow High School
08.2011 - 06.2015