JAH'VON GRAHAM
WALDORF,MD
Summary
I am a junior help desk technician, that is continuously cultivating my experience in providing computer user support from various capacities. I quickly assimilate to various work cultures. I have strong written, and oral communication skills. I am ambitious and responsible. I have a strong grasp on time management, as well as being a team player.
Overview
12
12
years of professional experience
Work History
Sales Ambassador
Clear LLC
Washington, DC
01.2024 - 04.2025
- Developed and maintained relationships with key clients to enhance brand loyalty.
- Executed promotional strategies to drive product awareness and customer engagement.
- Trained new team members on sales techniques and company policies to ensure consistency.
- Analyzed customer feedback to identify trends and inform sales strategies.
Ramp Agent
Piedmont Airlines
Washington, DC
02.2023 - 01.2024
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Operated ground support equipment for efficient baggage handling and aircraft servicing.
- Monitored weather conditions to maintain safety protocols during ramp operations.
- Collaborated with team members to optimize workflow and reduce turnaround times.
Environmental Services Technician
Barclay Water Management, Inc.
Washington, D.C.
01.2018 - 01.2020
- Clean and disinfect cooling towers
- Clean potable water systems and storage tanks
- Troubleshoot and clean ice machines
- Disinfect decorative display fountains and air handling colors
Forklift Trainee
PROLOGISTIX
Washington, D.C.
01.2013 - 01.2020
- Uploaded and wrapped packages on and off the trucks.
- Worked with printing papers.
- Assisted with wire cutting.
- Ran tickets thru the warehouse.
- Cleaned the grounds.
- Removed walls/floors/toilets/faucets & cabinets.
- Painting and priming
Desktop Support Technician, Jr.
University of the District of Columbia (UDC)
Washington, D.C.
01.2018 - 01.2019
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Applies images and perform configurations to desktops, and laptops
- Assists in managing assets
- Assist with equipment returns to vendor for repair
- Assist with overseeing the daily performance of computer systems.
- Enters data into tracking system
- Deliver equipment to departments throughout the campus
- Assist with set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, work with users, conduct computer diagnostics to investigate and resolve problems, and or to provide technical assistance and support.
Environmental Service Technician
Doctors Community Hospital
Lanham, MD
01.2013 - 01.2016
- I performed traditional janitorial tasks like mopping and dusting.
- I gained an understanding of proper handling and disposal of biological waste.
- Performs regular and directed grounds and landscape maintenance by mowing lawns with riding or push mowers; trimming and edging around trees, shrubs, ground cover, flowers, sidewalks and buildings; weeding, thinning and cleaning flower beds and other grounds by hand or utilizing proper tools and equipment.
Education
General Education Development Degree - A+ Coursework
University of the District of Columbia
Information Systems Management
Hudson Valley Community College
High School Diploma - undefined
Surrattsville High School
Skills
Ability to manage
Ability to work well with all levels of the organization
Prioritizing and executing important tasks
Excellent oral and written communication skills
Ability to follow and comprehend complex instructions, short correspondence, and memos
Able to quickly identify and resolve problems
Inventory Management
Proficient with MS Office
Timeline
Sales Ambassador
Clear LLC
01.2024 - 04.2025
Ramp Agent
Piedmont Airlines
02.2023 - 01.2024
Environmental Services Technician
Barclay Water Management, Inc.
01.2018 - 01.2020
Desktop Support Technician, Jr.
University of the District of Columbia (UDC)
01.2018 - 01.2019
Forklift Trainee
PROLOGISTIX
01.2013 - 01.2020
Environmental Service Technician
Doctors Community Hospital
01.2013 - 01.2016
General Education Development Degree - A+ Coursework
University of the District of Columbia
Information Systems Management
Hudson Valley Community College
High School Diploma - undefined
Surrattsville High School