Jai-Auvion LaBove
Houston,TX
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Hbo Max
2018.09 - 2020.04
- Fielded average of Number inbound phone calls to deliver support and remotely resolve service issues
- Resolved system, hardware and telephone issues within Number hours, improving efficiency among departments
- Evaluated and responded to incoming sales leads and requests for technical support assistance
- Managed high levels of call flow and responded to Type technical support needs.
Customer Service Representative
Xfinity Comcast
2020.05 - 2021.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Met customer call guidelines for service levels, handle time and productivity
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Commissioned Security Guard
Securitas Security Services USA
2021.05 - 2022.06
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Identified violators and escorted departing personnel to guard against theft of property
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Dispatch Supervisor
ACT Security Group
2022.06 - 2023.05
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Secured personal and company goods against robbery, vandalism and illegal entry
- Monitored employee activities, confirming compliance with security regulations
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Armed Security Officer
Custos Forti Security
2023.06 - 2024.01
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity
- Strengthened office organization by implementing new filing systems and digital record-keeping practices
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Contributed to a positive work environment by fostering open communication among colleagues.
Armed Security Dispatch Supervisor
International Guard Services
2024.01 - 2024.06
- Completed work orders and recorded supply readiness
- Created and disbursed dispatch schedules to executive leaders and stakeholders
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Diploma - Engineering Technology
Booker T. Washington High School
Houston, TX06.2019
Skills
- Conflict De-Escalation
- Excellent Verbal Communication Skills
- First Aid and CPR Certified
- Employee and Visitor Screening
- Dispatching
- Supervising personnel
Timeline
Armed Security Dispatch Supervisor
International Guard Services
2024.01 - 2024.06
Armed Security Officer
Custos Forti Security
2023.06 - 2024.01
Dispatch Supervisor
ACT Security Group
2022.06 - 2023.05
Commissioned Security Guard
Securitas Security Services USA
2021.05 - 2022.06
Customer Service Representative
Xfinity Comcast
2020.05 - 2021.05
Technical Support Representative
Hbo Max
2018.09 - 2020.04
Diploma - Engineering Technology
Booker T. Washington High School
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