JAI M. FOUNTAIN
Garner,US
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sutherland Global
Garner, NC
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
1-800-PackRat
Garner, NC
03.2024 - 07.2024
- Greeted customers, answered inquiries, and resolved customer complaints in a call center environment
- Applied knowledge of products and services offered to provide customized solutions that meet customers' needs
- Demonstrated proficiency in providing excellent customer service, resolving customer inquiries and complaints, and maintaining a professional demeanor
- Utilized problem solving techniques to resolve customer issues quickly and efficiently
- Documented all call information according to standard operating procedures
- Analyzed and collected customer information to prepare product or service reports
BENEFITS SPECIALIST
Conduent
Raleigh, NC
09.2023 - 02.2024
- Assisted with claims processing and resolving any discrepancies or issues that arose
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes
- Provided assistance with open enrollment processes and answered questions regarding eligibility requirements
- Managed employee benefit programs, including health, dental and vision plans, retirement plans and life insurance
PATIENT DINNING
Compass Group Talent Acquisition
Charlotte, US
07.2022 - 12.2022
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities
- Set up and broke down buffet and other self-service areas, organizing components logically
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature
SALES ASSOCIATE
Edge
Charlotte, US
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
PRODUCTION WORKER
BIC Warehouse
Charlotte, US
06.2018 - 02.2019
- Organized work to meet demanding production goals
- Resolved issues quickly to maintain productivity goals
- Inspected final products to assess compliance with quality standards and established tolerances
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
CUSTOMER SERVICE REPRESENTATIVE/TELECOMMUNICATION OPERATOR
CONNECTIONS/OPTUM
Charlotte, US
08.2015 - 11.2016
- Assisted Pharmisit as well as customers with information medical insurance information, And codes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
CASHIER, PHONE OPERATOR (INBOUND)
NEWK'S EATERY
Charlotte, US
01.2013 - 06.2015
- Front House greeter
- Server
- Pleasantly greeted all callers and asked how to be of assistance
- Collected and authorized payments of guests
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Trainer for new employees
SALES, MERCHANDISER, STOCK CLERK, GREETER
RAINBOW SHOPS
Charlotte, US
05.2013 - 01.2015
- Conducted inventory and restocked items throughout day
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests
- Cleared front entry area of trash and debris and assisted customers with any assistance they needed with store products
- Processed product returns and assisted customers with other selections
Education
HIGH SCHOOL DIPLOMA - undefined
South Mecklenburg High School
NC01.2008
HIGH SCHOOL DIPLOMA - undefined
Vance High School
NC01.2008
undefined
Central Piedmont Community College
NC01.2008
Skills
- Safe Work Practices
- Safe Food Handling Procedures
- Customer Satisfaction
- Guest Interaction
- Cash Management
- Billing and Payment Processing
- Food and Beverage Service
- Suggestive Selling
- Document Orders
- Sales Transactions
- High-Volume Environments
- Benefits Explanation
- Customer Service
- Material Handling
- Warehouse Operations
- Picking and Packing
- Packaging and Labeling
- Order Picking
- Documentation And Reporting
- Data Entry
- Customer Support
- Call Center Customer Service
WORK OBJECTIVE
My work objective is to become employed by a company that is well established with on-job training and opportunities for growth using my experience and skills already established.
Timeline
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
1-800-PackRat
03.2024 - 07.2024
Customer Service Representative
Sutherland Global
12.2023 - Current
BENEFITS SPECIALIST
Conduent
09.2023 - 02.2024
PATIENT DINNING
Compass Group Talent Acquisition
07.2022 - 12.2022
SALES ASSOCIATE
Edge
10.2021 - 01.2022
PRODUCTION WORKER
BIC Warehouse
06.2018 - 02.2019
CUSTOMER SERVICE REPRESENTATIVE/TELECOMMUNICATION OPERATOR
CONNECTIONS/OPTUM
08.2015 - 11.2016
SALES, MERCHANDISER, STOCK CLERK, GREETER
RAINBOW SHOPS
05.2013 - 01.2015
CASHIER, PHONE OPERATOR (INBOUND)
NEWK'S EATERY
01.2013 - 06.2015
HIGH SCHOOL DIPLOMA - undefined
South Mecklenburg High School
HIGH SCHOOL DIPLOMA - undefined
Vance High School
undefined
Central Piedmont Community College