JaiAnn Vernon
Summary
Adept at complaint handling and customer education, I spearheaded service improvements at Home Depot, boosting productivity and customer satisfaction. My experience spans from technical roles in the U.S. Navy to customer-focused positions, demonstrating exceptional active learning and dispute resolution skills. Achieved top sales numbers, underscoring my commitment to excellence and customer focus.
Overview
38
38
years of professional experience
Work History
Customer Service Desk Associate
Home Depot
09.2024 - 11.2024
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
- Spearheaded initiatives to improve service desk processes, resulting in streamlined workflows and increased productivity.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Merchandise Associate
Lowes Home Improvement
02.2024 - 08.2024
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Greeted, serviced, and thanked all customers.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Electrical Supervisor
Home Depot
02.2015 - 11.2023
- Supervised and evaluated installation and repair of lights and power in buildings and facilities.
- Developed comprehensive maintenance plans to minimize equipment failures and reduce operational costs.
- Ensured adherence to quality standards by closely monitoring the workmanship of electricians on site.
- Resolved technical issues swiftly, applying troubleshooting expertise for minimal disruption to ongoing operations.
Produce Clerk
Walmart
03.2010 - 11.2013
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Flooring Associate
Home Depot
02.2007 - 11.2010
- Streamlined order processing procedures by implementing an efficient system for tracking purchase requests from initial submission through delivery confirmation stages.
- Improved inventory management by conducting regular stock audits and updating database records accordingly.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Increased sales revenue with effective upselling of additional products and services during the consultation process.
Flooring Sales Specialist
Home Depot
04.2004 - 10.2007
- Developed strong relationships with clients, leading to repeat business and referrals.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Sales Associate/Ladies/ Children's Dept
Marine Corps Exchange
12.2000 - 08.2004
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Electronics Sales Associate
Navy Exchange
04.1997 - 02.2000
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Pizza Maker/Food Delivery Driver
Navy Exchange
02.1994 - 03.1997
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Used pizza cutter to slice pizzas according to size and customer specifications.
Cryptologic Technician (Technical)
U..S. Navy
04.1987 - 05.1991
- Enhanced team efficiency by streamlining cryptologic operations and implementing new techniques.
- Ensured uninterrupted access to critical resources through diligent monitoring and troubleshooting network systems.
- Increased situational awareness by effectively managing complex arrays of sensors and receivers during operations.
- Facilitated timely communication between command elements through efficient management of secure networks.
Education
High School Diploma -
Deweyville High School
Deweyville, TX05-1986
Skills
- Active learning
- Complaint handling
- Customer focus
- Call center experience
- Customer education
- Dispute resolution
Timeline
Customer Service Desk Associate
Home Depot
09.2024 - 11.2024
Merchandise Associate
Lowes Home Improvement
02.2024 - 08.2024
Electrical Supervisor
Home Depot
02.2015 - 11.2023
Produce Clerk
Walmart
03.2010 - 11.2013
Flooring Associate
Home Depot
02.2007 - 11.2010
Flooring Sales Specialist
Home Depot
04.2004 - 10.2007
Sales Associate/Ladies/ Children's Dept
Marine Corps Exchange
12.2000 - 08.2004
Electronics Sales Associate
Navy Exchange
04.1997 - 02.2000
Pizza Maker/Food Delivery Driver
Navy Exchange
02.1994 - 03.1997
Cryptologic Technician (Technical)
U..S. Navy
04.1987 - 05.1991
High School Diploma -
Deweyville High School