Jaicee Lehnert
Rotonda West,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Rotonda Golf and Country Club. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in cash handling and menu memorization, consistently delivering prompt service in high-volume settings while fostering positive relationships with guests.
Overview
6
6
years of professional experience
Work History
Server
Rotonda Golf and Country Club
Rotonda West, FL
03.2020 - 11.2025
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Processed payments accurately, ensuring efficient transaction handling for guests.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Rotonda Golf and Country Club
Rotonda West, FL
03.2020 - 11.2025
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted in training new bartenders on drink preparation and service standards.
- Fostered positive customer relationships through attentive service and communication.
- Crafted customized cocktails and beverages to enhance guest experiences.
Hostess
Rotonda Golf and Country Club
Rotonda West, FL
03.2020 - 11.2025
- Greeted and seated guests, ensuring optimal guest flow and satisfaction.
- Managed reservation system, coordinating seating arrangements for efficient service.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Handled guest inquiries and complaints promptly, fostering a welcoming environment.
Food Runner
Rotonda Golf and Country Club
Rotonda West, FL
03.2020 - 11.2025
- Delivered food orders promptly and accurately to enhance guest satisfaction.
- Assisted in maintaining cleanliness and organization of dining areas.
- Communicated effectively with servers to coordinate order fulfillment.
- Trained new staff on food running procedures and customer service standards.
Busser
Rotonda Golf and Country Club
Rotonda West, FL
03.2020 - 11.2025
- Assisted servers by clearing and resetting tables efficiently during peak dining hours
- Maintained cleanliness of dining areas, ensuring a welcoming environment for guests
- Supported kitchen staff by delivering dishes and refilling supplies as needed
- Collaborated with team members to streamline table turnover and enhance service speed
Education
High School Diploma -
Lemon Bay High School
Englewood, FL05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Menu memorization
- High volume dining
- Team collaboration
Timeline
Server
Rotonda Golf and Country Club
03.2020 - 11.2025
Bartender
Rotonda Golf and Country Club
03.2020 - 11.2025
Hostess
Rotonda Golf and Country Club
03.2020 - 11.2025
Food Runner
Rotonda Golf and Country Club
03.2020 - 11.2025
Busser
Rotonda Golf and Country Club
03.2020 - 11.2025
High School Diploma -
Lemon Bay High School