Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
10.2022 - 06.2023
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
24-7 Intouch
08.2021 - 07.2022
Utilized customer service software to manage interactions and track customer satisfaction.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance
Answered inbound and outbound calls
Customer Service Representative
Lincare Healthcare
03.2020 - 05.2021
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Advised collection department of required actions with billing issues.
Answered inbound calls and chats for customer satisfaction.