Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaida Anderson

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
10.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

24-7 Intouch
08.2021 - 07.2022
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Answered inbound and outbound calls

Customer Service Representative

Lincare Healthcare
03.2020 - 05.2021
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Advised collection department of required actions with billing issues.
  • Answered inbound calls and chats for customer satisfaction.

Education

High School Diploma -

Pinellas County Job Corps
St. Petersburg, FL
10.2017

Skills

  • Selling Skills
  • Active Listener
  • Empathetic
  • Goal oriented
  • Dependable
  • Effective Communicator

Timeline

Customer Service Associate

Walgreens
10.2022 - 06.2023

Customer Service Representative

24-7 Intouch
08.2021 - 07.2022

Customer Service Representative

Lincare Healthcare
03.2020 - 05.2021

High School Diploma -

Pinellas County Job Corps
Jaida Anderson