Jaida Clarke
Colorado Springs,CO
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
4443 Integration Loop
10.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Cashier
Demos
09.2017 - Current
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Trained team members to work as cashiers in accordance with company policies and procedures
- Processed new orders quickly and accurately, completing [80] + daily transactions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Greeted customers with a smile and offered prompt and dedicated assistance.
Pharmacy Service Representative
CVS
09.2021 - 07.2022
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly
- Collaborated with other pharmacies to resolve issues with product expiration
- Assisted patients with their delivery schedule to keep their medications on track
- Researched companies who could help cover a patients high copayment
- Worked alongside insurance and doctor office's to insure claims were paid and new prescriptions were entered
- Helped patient navigate the CVS Health app so they could keep up with their medications that way
- By working from home I was able to call patients and remind them to place their orders.
Customer Service Representative
Xtend Healthcare, LLC
05.2020 - 07.2021
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Assisted patients in setting up payments plans or applying for financial assistance to cover their debt
- Utilized multiple systems to access patient information during the call
- Worked alongside insurance companies to fix errors in a patient's claim or to help explain the patient's balance
- Was responsible for taking 50+ phone calls a day
- Gained an in-depth understanding of insurance policies to provide knowledgeable responses to a variety of questions
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
Education
No Degree - Biology
Austin Peay State University
Clarksville, TNHigh School Diploma -
Beech High School
Hendersonville, TN05.2017
Associate of Science - Surgical Technology
Pikes Peak Community College
Colorado Springs, CO08.2025
Skills
- Excellent verbal communication
- Customer service
- Order monitoring
- Teamwork and Collaboration
- Outgoing and enthusiastic
- Home delivery
- Scheduling
- Customer relations
Certification
Certified Nurse Assistant, April 21, 2023
State
US
Zip
37042
City
Clarksville
Timeline
Fulfillment Associate
Amazon
10.2023 - Current
Pharmacy Service Representative
CVS
09.2021 - 07.2022
Customer Service Representative
Xtend Healthcare, LLC
05.2020 - 07.2021
Cashier
Demos
09.2017 - Current
No Degree - Biology
Austin Peay State University
High School Diploma -
Beech High School
Associate of Science - Surgical Technology
Pikes Peak Community College