Jaida Henderson
Walmart
Middletown,NY
5
years of professional experience
Front End Development Professional with strong leadership capabilities and deep understanding of modern web technologies. Adept at driving team collaboration and delivering results that align with business objectives. Known for adaptability, reliability, and fostering collaborative environment that meets evolving project needs.
Work History
Front End Team Lead
2 Years 4 Months- Supervised front end associates to maintain smooth checkout operations and customer service standards.
- Coached cashiers on register procedures, payment handling, and policy compliance.
- Coordinated daily lane coverage to reduce wait times and support peak traffic flow.
- Resolved customer concerns at registers while protecting service quality and transaction accuracy.
- Monitored front end performance, identifying issues and reinforcing process consistency.
- Trained new associates on checkout systems, merchandising basics, and service expectations.
- Managed cash handling procedures and supported safe reconciliation of drawers and tills.
- Collaborated with store leadership to improve front end readiness, communication, and team accountability.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Dishwasher
8 Months- Loaded, carried, transported, and cleaned dishes to ensure efficient kitchen operations
- Sorted and categorized various materials for efficient access
- Collaborated with different branches to enhance customer service experience
Education
High School Diploma
Graduate
No Degree - Veterinarian Technician
Graduate
Skills
Adaptability and dedication
Cash counting/handling
Analytical thinking
Staff supervision
Training and mentoring
Goals and performance
Time management
Multitasking and organization
Workflow management
Problem-solving
Conflict management
Effective planning
Cash handling procedures
Team building
Listening skills
Performance monitoring
Hardworking and dedicated
API integration
Point of sale management
Section name
Resume
Awards
High and higher honor roll for the year of 2022 at Middletown High School and Orange Ulster Boces.
Timeline
Front End Team Lead
Walmart
06.2024 - CurrentRead More
Dishwasher
West Hills Country Club
04.2022 - 12.2022Read More
Orange Ulster Boces
Read More
Medaille University
No Degree from Veterinarian Technician
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Middletown High School
High School Diploma
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