Jaida Hill
8110 Yaupon View Dr.
Summary
Detail-oriented professional with strong communication and problem-solving skills. Proven ability to maintain accurate records and assist clients effectively, driving customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever/USAA
Miami
09.2025 - Current
- Provided policy information and explained coverage details to customers.
- Assisted clients in selecting appropriate insurance policies for their needs.
- Maintained accurate client records and updated policy information regularly.
- Followed up with clients to resolve inquiries and concerns, enhancing customer satisfaction.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Identified and pursued cross-selling opportunities for additional policies or services, contributing to revenue growth.
- Upsold relevant products to policyholders and potential clients, increasing overall sales.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Associate
Murphy USA
Cypress
07.2025 - 02.2026
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Ensured cleanliness and organization of store displays and product shelves to enhance customer experience.
- Coordinated with team members to deliver efficient service during peak hours, improving customer satisfaction.
- Educated customers about promotions and loyalty programs to encourage participation.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Trained new associates on customer service protocols and operational procedures to promote consistent service quality.
- Greeted customers and identified their needs.
- Maintained a tidy and organized work area by regularly cleaning and restocking supplies.
- Assisted customers with returns, exchanges, and refunds.
Customer Service Representative
Kroger
Houston
04.2023 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring they received tailored recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Guided customers in finding products, addressing questions, and offering personalized advice.
- Processed sales transactions, minimizing wait times and enhancing customer satisfaction.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Warehouse Fulfillment Associate
Amazon
Houston
02.2022 - 03.2023
- Maintained clean, organized work areas, enhancing safety compliance.
- Conducted quality checks on products before shipment to ensure standards.
- Followed safety guidelines to minimize risks during daily operations.
- Inspected items for damages before stocking them onto shelves.
- Verified orders against invoices for accuracy prior to shipping.
- Communicated effectively with coworkers, supervisors, customers, vendors. regarding order status, issues.
- Operated handheld scanners to accurately input package data.
Education
High School Diploma -
Cypress Ridge High
Houston, TX06-2023
Skills
- Opening and closing accounts
- Transaction accuracy
- Product knowledge
- Cross-selling techniques
- Policy documentation
- Problem solving
- Time management
- Communication effectiveness
- Written communication
- Conflict resolution
Timeline
Customer Service Representative
Foundever/USAA
09.2025 - Current
Customer Service Associate
Murphy USA
07.2025 - 02.2026
Customer Service Representative
Kroger
04.2023 - 05.2025
Warehouse Fulfillment Associate
Amazon
02.2022 - 03.2023
High School Diploma -
Cypress Ridge High