Jaida Knight
Lancaster,TX
Summary
Highly motivated customer service Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
Arlington, TX
06.2024 - Current
- Facilitated daily communication by handling 60–80 calls, focusing on billing, account updates, and general inquiries.
- Provided compassionate and professional communication to ensure high-quality interactions.
- Directed multiple tasks to achieve organizational goals.
Education
Associate Degree - Dental Hygiene
Dallas College
Dallas, Texas, TXHigh School Diploma -
Duncanville Highschool
Duncanville, TX06.2024
Skills
- Account Research & Documentation
- Multi-System Navigation
- Problem Resolution
- Data Entry & Accuracy
- self control under pressure
- Empathy & Active listening
- Critical thinking
- Adaptability in fast paced environments
Certification
CPR/First Aid Certification
Timeline
Customer Service Representative
Teleperformance USA
06.2024 - Current
Associate Degree - Dental Hygiene
Dallas College
High School Diploma -
Duncanville Highschool