Jaida Lewis
Raleigh,NC
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Tech Support Receptionist
SMRT Corporation
Raleigh, NC
10.2023 - 10.2024
- Assessed and documented customer data pertaining to technological challenges.
- Delivered comprehensive data to management about typical customer concerns.
- Assisted with the onboarding of new customers by providing orientation information and support.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Effectively handled upward of 80 incoming calls daily.
Enrollment Specialist
LifeWorks
Remote
08.2022 - 09.2023
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
- Examined claims, records and procedures to grant approval of coverage.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
Technical Support Representative
Kelly Services, Apple
Remote
11.2021 - 08.2022
- Provided technical support and troubleshooting services to Apple customers experiencing hardware and software issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
Lead Cashier
Whole Food Market
Raleigh, NC
12.2020 - 07.2021
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Learned roles of other departments to provide coverage and keep store operational.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Guest Advocate
Target
Wake Forest, NC
01.2019 - 02.2020
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Functioned as an auxiliary staff member for the beauty specialty.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Associate of Science - Business Administration
Wake Technical Community College
Raleigh, NC01-2027
Skills
- Project management
- Administrative support
- Executive communication
- Client Relationship Management
- Organizational Development
- Bookkeeping
Timeline
Tech Support Receptionist
SMRT Corporation
10.2023 - 10.2024
Enrollment Specialist
LifeWorks
08.2022 - 09.2023
Technical Support Representative
Kelly Services, Apple
11.2021 - 08.2022
Lead Cashier
Whole Food Market
12.2020 - 07.2021
Guest Advocate
Target
01.2019 - 02.2020
Associate of Science - Business Administration
Wake Technical Community College
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