Jaida Shabazz-Bradford
Dallas
Summary
Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSC Dispatcher
Baylor Scott & White Health
Dallas
09.2024 - Current
- Managed high-volume call systems, routing patient inquiries and coordinating communication between nursing units, physicians, and external facilities.
- Dispatched emergency pages for critical events including Code Blue, Stroke Alerts, and Rapid Response Teams (RRT).
- Utilized Epic to support patient transport coordination and overall hospital workflow.
- Created and assigned work orders for medical equipment, facility maintenance, and environmental services to ensure operational efficiency.
- Served as a central communication hub, maintaining accuracy and professionalism in a fast-paced, high-pressure environment.
Account Manager
ADT
Irving
10.2023 - 08.2024
- Managed high-volume inbound and outbound calls, assisting customers with billing inquiries, payment processing, and account updates.
- Scheduled service appointments and coordinated with technicians to ensure timely and efficient service delivery.
- Resolved customer concerns and de-escalated high-stress situations while maintaining professionalism and customer satisfaction.
- Maintained accurate documentation of customer interactions and account activity in system databases.
Inside Sales Team Lead
Moxie Pest Control
Irving
03.2021 - 10.2023
- Managed the sales administration process, monitoring key performance indicators to ensure team alignment with set sales targets.
- Enhanced customer experience by effectively handling inbound inquiries and proactively conducting outbound calls for follow-up.
- Analyzed sales data, providing regular reports to inform strategic decisions and identify areas for process improvement.
- Recognized as a top performer over a five-month period, demonstrating strong numerical acumen and a results-oriented approach to sales leadership.
Customer Service Representative
EMSI
Waco
08.2017 - 07.2020
- Improved customer satisfaction by identifying needs and resolving issues while promoting relevant product options.
- Managed high-volume inbound and outbound customer calls, facilitating timely and effective communication.
- Documented customer interactions in call center database, ensuring accurate and organized record-keeping.
Associate Consultant
Dillard's
Waco
01.2020 - 03.2020
- Streamlined organizational processes by coordinating materials and scheduling, enhancing overall strategy execution.
- Increased revenue by cultivating client relationships and crafting customized proposals that effectively secured new business.
- Compiled and delivered detailed weekly analyses of operational achievements, informing continuous improvement efforts.
Customer Service Representative
Kohl's
Waco
10.2019 - 02.2020
- Managed issue resolution by providing prompt assistance to colleagues, ensuring customer satisfaction and operational efficiency.
- Processed financial transactions including sales, refunds, and exchanges, and accurately recorded customer account information utilizing computer systems.
Education
High School Diploma -
University High School
Waco, TX06-2017
Some College (No Degree) - Health Administration
McLennan Community College
Waco, TXSkills
- Epic software
- Patient coordination
- Call management
- Emergency dispatching
- Effective communication
Certification
Texas A&M Engineering Extension Service - Security Telecommunicator Dispatcher
Timeline
CSC Dispatcher
Baylor Scott & White Health
09.2024 - Current
Account Manager
ADT
10.2023 - 08.2024
Inside Sales Team Lead
Moxie Pest Control
03.2021 - 10.2023
Associate Consultant
Dillard's
01.2020 - 03.2020
Customer Service Representative
Kohl's
10.2019 - 02.2020
Customer Service Representative
EMSI
08.2017 - 07.2020
High School Diploma -
University High School
Some College (No Degree) - Health Administration
McLennan Community College