Taylor Hollins
Temple,TX
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSC Dispatcher
Baylor Scott & White Medical Center
Temple, TX
04.2019 - 10.2024
- Provide adequate information to maintain the safety of our Police Officers, Security Guards, Staff Members, Patients and Visitors
- Answer, evaluate, and prioritize calls for assistance to Police/Security, internal medical response teams, local EMS and Fire Departments
- Remain calm, focused and positive during life and death situations involving police, security and medical responses
- Exhibit technological competency to utilize complex telecommunications, alarms, CCTV, and various other computer systems.
- Closely monitored dispatch board to triage and prioritize over 200-300 daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Developed and implemented customer service policies and procedures.
- Assisted in resolving customer complaints and grievances.
Production Worker
Flora Classique
Murrieta, CA
01.2019 - 03.2019
- Responsible for meeting quality standards and deadlines for products
- Check for defects and monitor manufacturing equipment
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
Sales Associate
Home Depot
Temple, TX
01.2018 - 04.2018
- Provide customer service by directing customers to products
- Answering questions about goods and assisting in purchase decisions
- Stock, organize, and clean at the request of the management team.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Administrative Assistant Intern
Workforce Solution of Central Texas
Temple, TX
07.2017 - 11.2017
- Front line customer service
- Maintain client confidentiality.
- Managed multi-line phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
Sales Associate
Walmart
06.2014 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answering questions regarding the store products, services, and policies.
Education
Certified Clinical Medical Assistant - Healthcare
The Training Center of Central Texas
Harker Heights, TX09.2024
HIGH SCHOOL DIPLOMA -
TEMPLE HIGH SCHOOL
06.2013
Skills
- Patient Flow Management
- Patient Scheduling
- Phlebotomy
- HIPAA Compliance
- CPR
- EMR / EHR
- Vital signs monitoring
- Clinical Documentation
- Medical terminology knowledge
- Specimens collection and processing
- Patient Assessments
- Patient Care Coordination
- Knowledge of EKG rhythm interpretation
- Medical Procedures
- Direct Patient Care
Additional Information
Training course includes over 200 hours of hands-on clinical training in EKG, Phlebotomy, Medical assisting, and Medical administrative skills.
Certification
- Certified Clinical Medical Assistant - F2T8D8K8 - August 2024
- Certified Medical Administrative Assistant - R5Q6E7M8 - September 2024
- BLS Certified - September 2024
Timeline
CSC Dispatcher
Baylor Scott & White Medical Center
04.2019 - 10.2024
Production Worker
Flora Classique
01.2019 - 03.2019
Sales Associate
Home Depot
01.2018 - 04.2018
Administrative Assistant Intern
Workforce Solution of Central Texas
07.2017 - 11.2017
Sales Associate
Walmart
06.2014 - 02.2017
Certified Clinical Medical Assistant - Healthcare
The Training Center of Central Texas
HIGH SCHOOL DIPLOMA -
TEMPLE HIGH SCHOOL