Melissa Bourbois
Merced
Summary
Motivated and detail-oriented professional with strong communication and problem-solving skills. Eager to contribute to team success through hard work , attention to detail , and a positive attitude. Quick learner with the ability to adapt in fast -paced environments .
Overview
23
23
years of professional experience
Work History
Dispatcher/ Office Clerk, Driver
TLC Non -Emergency Transportation
12.2023 - Current
- Coordinated transportation schedules to optimize resource allocation and reduce wait times.
- Managed communication between drivers and clients to ensure timely service delivery.
- Monitored routing software to enhance efficiency of non-emergency transport operations.
- Implemented process improvements that streamlined dispatch workflows and increased productivity.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
Receptionist
AB Portables Inc.
10.2022 - 12.2022
- Developed and maintained filing systems, ensuring easy access to important documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Rental agreements of equipment
Office Manager/Assistant Payroll Clerk
Services of Ag.Inc.
02.2016 - 10.2022
- Managed daily office operations, ensuring smooth workflow and efficient resource allocation.
- Supervised administrative staff, providing training and mentorship to improve performance and teamwork.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Completed bi-weekly payroll for 20 employees.
- Assisted in reconciling payroll discrepancies, enhancing operational efficiency and employee satisfaction.
- Collaborated with HR to update payroll systems, improving data integrity and streamlining operations.
- Reviewed timekeeping submissions for accuracy, minimizing errors in payroll processing cycles.
- Expedited resolution of paycheck issues by working closely with supervisors to clarify attendance records or overtime approvals.
- Supported year-end tax reporting processes by preparing W-2 forms and ensuring compliance with federal and state regulations.
Receptionist
Negrete and Sons Inc.
12.2012 - 09.2015
- Coordinated communication between departments, enhancing internal workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Secreteary /Front Desk Receptionist
Negrete M Agriculture Inc
03.2008 - 11.2012
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated communication between departments, enhancing workflow efficiency and information sharing.
- Trained new staff on reception protocols and customer service best practices.
- Implemented scheduling systems for appointments, improving overall office organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Medical Assistant
Merced County Physicians
09.2003 - 05.2008
- Assisted physicians with patient examinations and documentation processes.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Conducted vital sign assessments and accurately recorded medical histories.
- Administered medications and performed basic laboratory tests as directed.
- Assisted in performing EKG's and administering injections.
- Managed inventory tracking and organization of medical supplies to ensure availability.
- Coordinated patient referral to ensure timely access to specialized services .
- Assisted with appointment scheduling and managed front office calls. Supported daily operations by opening and closing the office efficiently.
Education
Graduate Certificate - Medical Assistant
Merced College
Merced, CA02-2003
High School Diploma -
Atwater High School
Atwater, CA06-2002
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Problem-solving
- Schedule management
- Schedule coordination
- Medical terminology
- Vital sign monitoring
- Clinical documentation
- Reliable team player
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Maintaining confidentiality
- Appointment setting
- Patient care coordination
- Patient flow management
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Customer and client relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher/ Office Clerk, Driver
TLC Non -Emergency Transportation
12.2023 - Current
Receptionist
AB Portables Inc.
10.2022 - 12.2022
Office Manager/Assistant Payroll Clerk
Services of Ag.Inc.
02.2016 - 10.2022
Receptionist
Negrete and Sons Inc.
12.2012 - 09.2015
Secreteary /Front Desk Receptionist
Negrete M Agriculture Inc
03.2008 - 11.2012
Medical Assistant
Merced County Physicians
09.2003 - 05.2008
Graduate Certificate - Medical Assistant
Merced College
High School Diploma -
Atwater High School