Jaidah Walker
Wendell,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
Warehouse Lead
CoreMark
11.2021 - 03.2023
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
Inbound Stower
Amazon
07.2021 - 11.2021
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Enhanced team efficiency through consistent communication and collaboration with fellow stowers and supervisors.
- Reduced item retrieval time by maintaining an organized and easily navigable storage system.
- Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
Customer Service Representative
Walmart
09.2019 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science -
Wake Technical Community College
Raleigh, NC05.2026
High School Diploma -
James B. Hunt High School
Wilson, NC06.2021
Skills
- Account Updating
- Data Entry
- Complaint Resolution
- Paperwork Processing
- Shipping and Receiving
- Product Packaging
- Warehouse Functions
- Materials Transportation
Timeline
Customer Service Representative
Concentrix
03.2023 - Current
Warehouse Lead
CoreMark
11.2021 - 03.2023
Inbound Stower
Amazon
07.2021 - 11.2021
Customer Service Representative
Walmart
09.2019 - 07.2021
Bachelor of Science -
Wake Technical Community College
High School Diploma -
James B. Hunt High School