Jaide Alexander
Eugene,OR
Summary
Adaptable professional with 4+ years’ experience in customer service, financial services, retail management, and administrative support. Recognized for strong communication, organizational skills, and problem-solving abilities that translate across industries. Skilled in managing teams, coordinating operations, and handling sensitive information with discretion. I am always excited to bring a people-centered, solutions-driven approach to every role.
Overview
5
5
years of professional experience
Work History
Billing Associate/Receptionist
Horizon Lighting
Irvine, CA
03.2025 - Current
- Managed end-to-end billing operations, including invoice preparation, payment collection, and account reconciliation, ensuring 100% accuracy in financial records.
- Streamlined payment processes and collaborated with internal teams to resolve discrepancies, reducing billing cycle times and improving cash flow.
- Provided front-line client service by answering inquiries, directing calls, and handling confidential information with discretion and professionalism.
- Maintained organized, up-to-date account data to support smooth audits and compliance with company policies and regulations.
Branch Representative
Sea Air Federal Credit Union
Los Alamitos, CA
09.2024 - 08.2025
- Delivered high-volume member service, processing deposits, withdrawals, transfers, and loan payments with 100% transaction accuracy.
- Opened and maintained new accounts, ensured compliance with currency transaction reporting, and executed escheatment procedures in line with federal regulations.
- Built lasting member relationships by resolving account issues promptly, providing tailored product recommendations, and maintaining a professional, approachable demeanor.
- Handled large cash transactions daily, balancing tills without discrepancies and adhering to strict security protocols.
- Collaborated with branch staff to meet service goals, enhance operational efficiency, and contribute to a positive team environment.
Teller
Happy State Bank
Amarillo, TX
05.2024 - 08.2025
- Provided prompt, friendly service to a high volume of customers, managing transactions accurately and efficiently under time-sensitive conditions.
- Assisted customers with account inquiries, product information, and digital banking tools, contributing to increased adoption of online services.
- Supported branch sales efforts by identifying customer needs and referring opportunities for loans, credit cards, and other banking products.
- Maintained strict adherence to security protocols and fraud prevention measures while handling large cash volumes.
- Contributed to a welcoming branch atmosphere through teamwork, proactive problem-solving, and community-oriented customer care.
Manager
PD Cigar Shop
Amarillo, TX
02.2021 - 08.2025
- Directed all aspects of business operations, from staffing and training to regulatory compliance and vendor relations.
- Supervised employees, delegated responsibilities, and provided coaching to maintain high productivity and service standards.
- Resolved customer and staff concerns swiftly, fostering a professional and collaborative workplace environment.
- Secured and maintained all business licenses and operating permits, ensuring continuous compliance with local and state laws.
- Developed and implemented operational strategies to improve efficiency, optimize workflows, and enhance overall store performance.
Education
Social Sciences
Amarillo College
Amarillo, TXSkills
- Customer service
- Billing
- Receptionist
- Administrative Experience
- Staff Training
- Relationship Management
- Leadership
- Conflict Resolution & Complaint Handling
- Microsoft excel
- Microsoft word
- Documentation review
Timeline
Billing Associate/Receptionist
Horizon Lighting
03.2025 - Current
Branch Representative
Sea Air Federal Credit Union
09.2024 - 08.2025
Teller
Happy State Bank
05.2024 - 08.2025
Manager
PD Cigar Shop
02.2021 - 08.2025
Social Sciences
Amarillo College