Odett Moran
Port Washington
Summary
Dedicated receptionist with strong skills in customer service, appointment scheduling, and billing. Proven ability to enhance patient experiences and streamline communication in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Front and Back Desk Receptionist/Medical Billing
Contemporary Rehabilitation Services
91 Searingtown Road, Albertson, New York 11507
04.2019 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated between clinical staff and patients to streamline communication and improve service delivery.
- Oversaw back-office administrative tasks, including filing, data entry, and maintaining patient records.
- Trained new receptionists in operational procedures and software systems for seamless transitions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Compiled information from files and research to satisfy information requests.
- Collected all payments, processed transactions and updated relevant records.
Receptionist
Front Street Multi Services
959 Front Street, Uniondale, New York 11553
01.2018 - 03.2019
- Managed front desk operations, ensuring smooth visitor check-in and phone call handling.
- Coordinated appointment scheduling for multiple services, optimizing daily workflow and enhancing client experience.
- Maintained accurate records of client interactions and transactions using electronic management systems.
- Assisted in training new staff on reception protocols and customer service standards to ensure consistency.
- Developed and maintained a filing system for client information, ensuring confidentiality and easy access to records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive a positive first impression.
- Resolved customer problems and complaints.
Receptionist Assistant/Medical Billing Assistant
North Shore Podiatrists Foot Care Consultant PC
3 Beacon Hill Road, Por Washington, NY 11050
04.2010 - 11.2012
- Provided front desk support, greeting patients and addressing inquiries with professionalism.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between medical staff and patients, ensuring clear information flow.
- Assisted in maintaining organized patient records and documentation for streamlined access.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected all payments, processed transactions and updated relevant records.
- Reviewed patient records for accuracy, reducing billing errors and enhancing claim approval rates.
- Collaborated with healthcare providers to clarify patient information, improving communication and service efficiency.
Education
High School Diploma -
Paul D Schreiber High School
101 Campus Drive, Port Washington, NY 11050High School Diploma - Medical Billing And Coding Program GPA 4.0
Sanford–Brown Institute
Garden City, NY01-2010
Skills
- Record maintenance
- Appointment scheduling
- Document management
- Document preparation
- Customer service
- Records management
- Data entry
- File organization
- Payment processing
- Customer service
- Document organization
- Confidentiality
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front and Back Desk Receptionist/Medical Billing
Contemporary Rehabilitation Services
04.2019 - Current
Receptionist
Front Street Multi Services
01.2018 - 03.2019
Receptionist Assistant/Medical Billing Assistant
North Shore Podiatrists Foot Care Consultant PC
04.2010 - 11.2012
High School Diploma -
Paul D Schreiber High School
High School Diploma - Medical Billing And Coding Program GPA 4.0
Sanford–Brown Institute