Summary
Overview
Work History
Education
Skills
References
Military Service
Timeline
Generic

Osvaldo Alvarado

El Portal,USA

Summary

Healthcare professional with over six years of extensive managed care experience in clinical operations and customer service. Seeking advancement based on my current position at Pasteur Medical Group as a medical records clerk, clinical data support. Throughout my time with Elevance Health, I have gained extensive knowledge of center operations by supporting various areas and collaborating with colleagues, both at the center and corporate levels. My team player performance has contributed to training coworkers. I bring professionalism in people management. As a quick learner and bilingual professional, I can support members' and colleagues' needs, assisting center leadership in achieving success and growth.

A self-motivated, hard-working individual who thrives under pressure. Proven ability to use initiative and problem-solving skills to successfully address challenges, and handle difficult situations effectively. Detail-oriented, resourceful, and highly organized, with a commitment to delivering exceptional customer service. An energetic, fast-paced learner who views every challenge as an opportunity for growth, including supporting colleagues with task completion and training development. Efficient professional in healthcare documentation boasts high productivity and the capability to complete tasks swiftly while maintaining accuracy. Skilled in medical coding, electronic health records management, and data analysis. Excel in organizational, communication, and problem-solving skills, ensuring seamless workflow and compliance with healthcare regulations.

Overview

20
20
years of professional experience

Work History

Medical Records Clerk / Front Desk

Pasteur Medical Group
Miami, FL
04.2022 - Current
  • Maintain accurate and confidential patient records, manage medical notes in databases, and follow HIPAA-compliant protocols to safeguard patient health information.
  • Communicate with insurance companies to verify referral and authorization information and obtain necessary letters.
  • Confirm that all necessary appointment and registration information is properly documented at the time of the appointment.
  • Maintain consistent follow-up with patients through phone calls or in-person interactions, identifying and resolving their problems to ensure quality care and support.
  • Promptly receive and send medical notes, contact out-of-network specialists to request notes, assist other medical centers with their needs, and support coworkers with training in IT, EHR, PM, and SHMS systems.
  • Utilize software like Excel, Word, Outlook, and NextGen for effective record management and communication.
  • Recognized with an 'Exceeds Expectations' rating for outstanding performance.

Customer Care Representative I

Pasteur Medical Center
Hialeah, FL
01.2019 - 03.2022
  • Provide excellence in customer service, greeting and assisting patients with their needs
  • Answer incoming calls from customers and complete all follow-up tasks
  • Experienced with electronic health record software (NextGen, SHMS)
  • Resolving service concerns related to healthcare needs, such as transportation, meal orders, medical appointments, and claims
  • Contact insurance company through telephone.
  • Provides patient reminders of upcoming appointments.

Customer Service / Member Retention

Context Medical Group
Hialeah Gardens, FL
03.2016 - 12.2018
  • Delivered exceptional customer service, greeted and assisted patients with their needs, and processed medical referrals
  • Coordinated transportation needs for patients, answered calls from clients, physicians, and pharmacies
  • Performed data entry and managed medical notes in databases, supported ordering of medical supplies and referrals
  • Assisted with organizing daycare center activities, promotions, and client lunches
  • Organized the center based on the scheduled daily activities

Assistant Night Shift Manager / Waiter / Food Runner

Don Camarón Restaurant
Miami, FL
08.2009 - 07.2015
  • Answered calls from customers to schedule and book reservations
  • Greeted customers, escorted them to their tables, and presented the menu
  • Supported staff with serving meals and cleaning tables

Granite Countertop Installer

The Place for Tile and Granite
Miami, FL
01.2005 - 07.2009
  • Installed tile and granite in new construction projects
  • Answered incoming customer calls and scheduled appointments for the sales team
  • Monitored and managed work materials

Education

Cybersecurity Analyst Course - Cyber Security

Miami Dade College
Miami, FL
05-2025

High School Coursework - General Studies

Instituto Marítimo de Valparaíso
Chile
01.1997

Skills

  • MS Office
  • Email
  • Social media
  • Chat/IM Systems
  • IOS
  • Android Devices
  • Typing Skills
  • Data Management Skills
  • Bilingual Communicator
  • Customer Service Orientation
  • Reliability
  • Team player
  • Problem Solving and Analytics
  • Flexibility
  • Adaptability
  • Initiative
  • Planning
  • Organizational Skills
  • EMR / EHR
  • Medical terminology understanding
  • Record retention guidelines
  • Medical coding
  • Data entry
  • HIPAA compliance
  • Document scanning
  • Paperwork processing
  • Medical record safeguarding
  • Insurance eligibility
  • Filing procedures
  • Scheduling appointments
  • Record maintenance
  • File organization
  • New patient chart preparation
  • Customer service
  • Work well independently
  • Supply ordering
  • Scanning and imaging software
  • Written and verbal communication
  • Patient confidentiality

References

Available upon request

Military Service

Regimiento Número 18 Alta Montaña, 01/01/98, 12/31/00, Served for 2 years with an honorable discharge after graduating from high school.

Timeline

Medical Records Clerk / Front Desk

Pasteur Medical Group
04.2022 - Current

Customer Care Representative I

Pasteur Medical Center
01.2019 - 03.2022

Customer Service / Member Retention

Context Medical Group
03.2016 - 12.2018

Assistant Night Shift Manager / Waiter / Food Runner

Don Camarón Restaurant
08.2009 - 07.2015

Granite Countertop Installer

The Place for Tile and Granite
01.2005 - 07.2009

Cybersecurity Analyst Course - Cyber Security

Miami Dade College

High School Coursework - General Studies

Instituto Marítimo de Valparaíso
Osvaldo Alvarado