Jaide Chen
Honolulu,HI
Summary
Proactive Human Resources professional accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Overview
8
8
years of professional experience
Work History
Director Human Resources
NEXYN CORPORATION
Sunnyvale, CA
07.2023 - 01.2024
- Oversaw all Human Resource matters for a small hi-tech company.
- Investigated incidents of workplace harassment or discrimination complaints.
- Drafted job descriptions and prepared job postings for open positions.
- Developed training programs to improve staff development opportunities.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Identified ways to reduce turnover through improved hiring practices.
- Advised senior leadership on organizational structure changes affecting the workforce.
Sales Account Manager
Solar Energy Partners
Newport Beach, CA
01.2023 - 06.2023
- Built strong relationships with clients and resolved customer inquiries promptly and efficiently to maintain high levels of customer satisfaction.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Coordinated with other departments regarding status updates and labor schedules.
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
Front Desk Receptionist
Iconix Fitness
Long Beach, CA
02.2022 - 04.2023
- Welcomed patrons at front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed.
- Handled payment processing and provided customers with receipts.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Signed for packages, recorded deliveries and distributed to personnel.
District Governor
Interact District 5170
San Jose, CA
05.2018 - 06.2019
- Selectively recruited and guided a council of 24 dedicated community leaders from around the San Jose Bay Area to continue propelling the most prolific Interact district globally.
- Set agendas and lead weekly District Council meetings on behalf of the district.
- Coordinated highly organized, successful fundraisers and spirit events to raise over $155,000 towards directed humanitarian funds.
- Managed crisis situations effectively by providing clear direction to all relevant parties involved.
- Inspired change in thousands of service-driven youth by giving speeches before large crowds and leading by example.
- Participated in activities related to mission, workforce training programs, and infrastructure improvements.
Co-Outreach Coordinator
Interact District 5170
07.2017 - 07.2018
- Developed relationships with local businesses, schools, and other organizations to increase visibility of Interact programs.
- Attended networking events as a representative of the organization.
- Implemented community outreach and engagement plans to reach new or more isolated communities.
- Coordinated volunteers for outreach efforts in the community.
Class President
Homestead High School
Cupertino, CA
09.2015 - 06.2018
- Represented the interests of the student body at regional conferences or meetings.
- Coordinated fundraising campaigns to support educational opportunities for students.
- Established partnerships with local businesses to provide additional resources for students' needs.
- Met regularly with department heads to discuss progress on projects or initiatives.
- Developed strategies to improve communication between faculty, staff, students, and parents.
- Assisted in developing policies that promote an inclusive environment at school events.
- Connected regularly with students to collect information about experiences and problems.
Education
Bachelor of Arts - Human Development
California State University, Long Beach
Long Beach, CA12.2023
High School Diploma -
Homestead High School
Cupertino, CA07.2019
Skills
- Effective Internal Communications
- Recruiting
- Training Programs
- Team Management and Building
- Conflict Management
- Sales Processes
- Organizational Development
- Employee Engagement
- Retention Strategies
- Labor Negotiations
- Confidentiality
Websites
Accomplishments
Rotary Youth Leadership Award
Half-Marathon 5x Finisher (Catalina Island and Long Beach Courses)
References
References available upon request.
Timeline
Director Human Resources
NEXYN CORPORATION
07.2023 - 01.2024
Sales Account Manager
Solar Energy Partners
01.2023 - 06.2023
Front Desk Receptionist
Iconix Fitness
02.2022 - 04.2023
District Governor
Interact District 5170
05.2018 - 06.2019
Co-Outreach Coordinator
Interact District 5170
07.2017 - 07.2018
Class President
Homestead High School
09.2015 - 06.2018
Bachelor of Arts - Human Development
California State University, Long Beach
High School Diploma -
Homestead High School