Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaiden Batson

Auburn,WA

Summary

I'm an ambitious learner with great people skills, problem-solution abilities, and dedication to company success. Considered a tireless team player and am known for staying poised under pressure and calm in fast-paced environments. Diplomatic and a personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. I will be an asset to your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Claims Specialist

GEICO, Government Employees Insurance
02.2022 - Current
  • Monitored compliance with legal regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Followed up with customers on unresolved issues.
  • Protecting insured customer's private information.
  • Responded to inquiries by answering questions, providing information and directing customers/interested parties to appropriate resources.
  • Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted comprehensive interviews to gather facts and information.
  • Skilled at working independently and collaboratively in team environments.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Managed over 25 customer calls per day
  • Established productive working relationships with public officials and law enforcement officers.
  • Conducted full claim investigations and reported updates and legal actions.

Inbound Stower

Amazon
08.2021 - 12.2021
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Sorted over 2,000 products onto shelves according to type, weight, and size.
  • Met production targets and tight deadlines by collaborating closely with team members.

Team Leader

Arby's Restaurant
08.2019 - 07.2021
  • Excelled in every store position and regularly backed up front-line, as well as back-line staff.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and setting positive examples for the shift team.
  • Oversaw quality compliance with company and legal standards for food and services.
  • Coached crew members to prioritize customer experience, motivate towards more efficient work and maximize team performance.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Tracked receipts, employee hours and inventory movements.

Education

High School Diploma -

Auburn Senior High School
Auburn, WA
06.2019

Skills

  • Critical thinking
  • Investigatory experience
  • Excellent customer service skills
  • Proficiency with Microsoft Office applications
  • Attention to detail
  • Work ethic
  • Teamwork
  • Communication skills
  • Research
  • Typing skills 50 wpm

Certification

  • Received the highest amount of excellent customer service surveys in GEICO's Renton Office - August 2023
  • Successful completion of Insurance Claims Specialist Training - 2022
  • Presidential Award in Writing - 2016 & 2019


Timeline

Claims Specialist

GEICO, Government Employees Insurance
02.2022 - Current

Inbound Stower

Amazon
08.2021 - 12.2021

Team Leader

Arby's Restaurant
08.2019 - 07.2021

High School Diploma -

Auburn Senior High School

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Jaiden Batson