Jaiden Diyanni
Cleveland,OH
Summary
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
2027
2027
years of professional experience
Work History
Property & Client Manager
Infinite Homes & Services
- Lead full-scale property renovation projects: plan, coordinate contractors, and oversee quality control
- Conduct regular property inspections and maintenance planning to ensure preservation and longevity of assets
- Act as the main client liaison: manage communications, lease negotiations, move-ins/outs, and maintenance concerns
- Oversee vendor and subcontractor relationships for timely, on-budget maintenance and renovation work
- Prepare and monitor property budgets, track financial performance, and control costs
- Directed the recruitment, onboarding, and training of new staff for a restaurant launch
- Developed operational workflows, performance goals, and training materials to ensure quality service and consistency
- Managed team performance through coaching, metrics tracking, and continuous feedback
HIPO Manager in Training / New Restaurant Opener
Raising Cane’s Chicken Fingers
- Assisted in training team members on operational procedures and customer service standards.
- Supported daily restaurant operations to ensure adherence to quality and safety standards.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
Customer Experience Banker
Huntington National Bank
Berea, OH
01.2026 - Current
- Processed customer transactions accurately and efficiently to enhance client satisfaction.
- Assisted clients in opening new accounts, providing a seamless onboarding experience.
- Maintained up-to-date knowledge of banking products and services to address client inquiries effectively.
- Led initiatives to streamline account management processes, resulting in reduced processing times for customer requests.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Education
High School Diploma - Business Technology Program
Cuyahoga Community College
03.2026
High School Diploma - undefined
Normandy High School
01.2022
Skills
- Property Management & Renovation
- Client Relations & Lease Administration
- Budgeting & Financial Tracking
- Vendor Coordination & Contract Management
- Preventive Maintenance & Risk Mitigation
- Operations Leadership & Team Development
- Process Optimization & Efficiency
- Financial acumen
- Team oversight
- Client services
- Strategy development
Timeline
Customer Experience Banker
Huntington National Bank
01.2026 - Current
Property & Client Manager
Infinite Homes & Services
High School Diploma - undefined
Normandy High School
HIPO Manager in Training / New Restaurant Opener
Raising Cane’s Chicken Fingers
High School Diploma - Business Technology Program
Cuyahoga Community College