Summary
Overview
Work History
Education
Skills
Certification
Ice Hockey
Travel
Timeline
Generic

Jaiden Lanz

Akron,OH

Summary

Client-focused Business/Account Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and a love for travel. Commended for innovation and creative problem-solving to address business challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Manager

PLX Ventures
09.2023 - Current
  • Negotiate contracts and agreements.
  • Responded to and resolved client inquires and issues promptly, ensuring a positive customer experience.
  • Directed and oversaw daily operations to ensure the achievement of financial and operational goals.
  • Managed budgets, financial reports, and forecasts to optimize profitability and growth.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Account Manager

Randstad Technologies
05.2022 - 09.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Developed and maintained relationships with hiring managers, such as CIO, CTO, CEO, CISO. etc. to ensure staffing needs are met.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Created offer letters for successful applicants in accordance with company policy.
  • Negotiated wages and other compensation packages with selected candidates.


Account Manager

Robert Half
09.2021 - 04.2022
  • Managed daily operations and staff of the practice including hiring, training, and mentoring.
  • Managed a team of 6 to meet daily, weekly and monthly KPI's.
  • Developed and implemented strategic initiatives to increase client satisfaction, improve operational efficiency, and reduce costs.
  • Created and maintained relationships with hiring managers to understand their staffing needs.
  • Created and implemented employee retention strategies.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Researched industry trends and techniques to remain innovative and successful.
  • Handled employee discipline and termination to address policy infractions.

Project Coordinator Intern

State Games Of America
01.2019 - 09.2019
  • Improved team communication by maintaining open lines of communication and fostering a collaborative environment.
  • Assisted in meeting project deadlines through effective time management and prioritization of tasks.
  • Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
  • Assisted in managing stakeholder expectations by clearly defining project scope, requirements, risks, assumptions, constraints, dependencies.

Store Manager

American Eagle Outfitters, Inc
08.2014 - 03.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Master of Science - Kinesiology

Miami of Ohio
Oxford
05.2021

BBA - Business Administration And Management

Davenport University
Grand Rapids, MI
05.2019

Skills

  • Customer Service
  • Customer Relations
  • Project Management
  • Customer Relationship Management
  • Sales and Marketing

Certification

  • Excel: Essential Training (Microsoft 365) Certificate.
  • Excel: Advanced Formulas and Functions Certificate.

Ice Hockey

  • Traveled to Europe every summer since I was 13 playing on an International Ice Hockey team.

Travel

  • Played on an International Ice Hockey Team that traveled to:

       Munich, Germany

       Prague, Czech Republic

       Vienna, Austria

       Berlin, Germany

       Budapest, Hungary

       Salzburg, Austria

       Dresden, Germany

       Bratislava, Slovakia 

       Krasnoyarsk, Russia 

       Canada

  • Also have traveled to:

      Saint Lucia

      Dominican Republic

      Jamaica

      Mexico

      Geneva, Switzerland

      Gruyeres, Switzerland

      Broc, Switzerland 

      Annecy, Switzerland 

      Chamonix, France

      Milan, Italy

     London, England

     Paris, France

     Lisbon, Portugal

     Madrid, Spain

     Barcelona, Spain

     Tarragona, Spain

      

Timeline

Business Manager

PLX Ventures
09.2023 - Current

Account Manager

Randstad Technologies
05.2022 - 09.2023

Account Manager

Robert Half
09.2021 - 04.2022

Project Coordinator Intern

State Games Of America
01.2019 - 09.2019

Store Manager

American Eagle Outfitters, Inc
08.2014 - 03.2019

Master of Science - Kinesiology

Miami of Ohio

BBA - Business Administration And Management

Davenport University

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Jaiden Lanz