Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jai'la Baker

Inkster

Summary

Results-driven Shift Lead Manager with a proven track record in enhancing customer satisfaction and resolving complaints. Skilled in team motivation, employee training, and ensuring workplace safety.

Overview

3
3
years of professional experience

Work History

Shift Lead Manager

Taco Bell
45132 Ford Rd, Canton Township, MI 48187
07.2023 - 01.2026
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Trained and mentored team members on efficient food preparation and customer service techniques.
  • Implemented inventory management practices, reducing waste and improving product availability.
  • Enhanced customer satisfaction through effective problem resolution and team engagement strategies.
  • Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Team Member

Taco Bell
45132 Ford Rd, Canton Township, MI 48187
07.2023 - 01.2024
  • Prepared food items following standard recipes and safety guidelines.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
  • Maintained cleanliness and organization of workstations to meet health regulations.
  • Collaborated with team members to ensure timely service during peak hours.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Wayne Memorial High School
3001 4th St, Wayne, MI 48184
06-2023

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling
  • Energetic and enthusiastic
  • Punctual and reliable
  • Handling customer complaints
  • Supply ordering
  • Time management
  • Multitasking

Interests

  • Web Development and Design
  • Video Gaming
  • Music
  • Crafting and DIY Projects
  • Crocheting

Timeline

Shift Lead Manager

Taco Bell
07.2023 - 01.2026

Team Member

Taco Bell
07.2023 - 01.2024

High School Diploma -

Wayne Memorial High School