Results-driven Shift Lead Manager with a proven track record in enhancing customer satisfaction and resolving complaints. Skilled in team motivation, employee training, and ensuring workplace safety.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Taco Bell
45132 Ford Rd, Canton Township, MI 48187
07.2023 - 01.2026
Supervised daily operations, ensuring adherence to quality and service standards.
Trained and mentored team members on efficient food preparation and customer service techniques.
Implemented inventory management practices, reducing waste and improving product availability.
Enhanced customer satisfaction through effective problem resolution and team engagement strategies.
Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Coached crew members to optimize performance and motivate toward more efficient work.
Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Team Member
Taco Bell
45132 Ford Rd, Canton Township, MI 48187
07.2023 - 01.2024
Prepared food items following standard recipes and safety guidelines.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
Maintained cleanliness and organization of workstations to meet health regulations.
Collaborated with team members to ensure timely service during peak hours.
Developed strong cooperative relationships with coworkers and managers.