Jaila Gary
Lafayette,LA
Summary
I am a highly motivated and committed professional with a proven history of superior performance at the individual, team, and organizational levels. With a strong ability to multitask and prioritize workloads independently while facilitating cohesive work environments. I am a detail-oriented professional looking to
bring my medical background and team-building skills to a deadline-driven environment. I have demonstrated exceptional interpersonal and communication skills within my workspace in order to generate professional relationships with staff and clients. I believe that due to my experience and expertise that I am an excellent
candidate to join your staff.
Overview
2
2
years of professional experience
Work History
Receptionist/Scheduler
Cardiology Specialist of Acadiana
Lafayette, LA
08.2024 - Current
- Schedule, cancel and confirm patient appointments for consultations, medical procedures and follow up visits.
- Providing instructions to patients to ensure that they are prepared for examinations and procedures.
- Explaining financial requirements and obligations to patients and entering payments into the practice management system.
- Filing documents and organizing supplies
.
Remote Inbound Contacts Representative
Humana Healthy Horizons
, LA
09.2022 - 07.2024
- Address customer needs which may include complex benefit questions, resolving issues, and educating Medicaid members.
- Handle 40-50 inbound calls daily from members in a fast paced inbound call center environment.
- Records details of inquiries, comments or complaints, transactions or interactions and takes actions accordance to it.
- Escalates unresolved and pending customer grievance.
Education
Some College (No Degree) - General Studies
South Louisiana Community College
Lafayette, LASkills
- Customer service
- Data Entry
- Communication
- Problem solving
- Microsoft Excel
- Microsoft Word
- Management
Timeline
Receptionist/Scheduler
Cardiology Specialist of Acadiana
08.2024 - Current
Remote Inbound Contacts Representative
Humana Healthy Horizons
09.2022 - 07.2024
Some College (No Degree) - General Studies
South Louisiana Community College