Jaila Lowe
orlando,Florida
Summary
Dynamic Credit and Collection Specialist with a proven track record at Mears Destination Services Inc, excelling in customer service and problem-solving. Skilled in utilizing skip tracing tools to enhance collections while fostering positive relationships. Recognized for empathy and active listening, driving timely payments and account resolutions in high-pressure environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Credit and Collection Speaclist
Mears Destination Services Inc
05.2024 - 06.2025
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Customer Service Representative
Florida Cancer Specialists
12.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Scheduling individuals with cancer or possibility of cancer
CSR - Customer Service Representative
Faneuil
09.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Wfh CSR Outpatient Scheduler
MAXIMUS Health Care Services
05.2021 - 04.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Education
Jones High School
Orlando Fl05-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent multitasking capability
- Active listening
- Critical thinking
- Data entry
- Creative solutions
- Problem identification
Languages
English
Native or Bilingual
Timeline
Credit and Collection Speaclist
Mears Destination Services Inc
05.2024 - 06.2025
Customer Service Representative
Florida Cancer Specialists
12.2023 - 04.2024
CSR - Customer Service Representative
Faneuil
09.2022 - 11.2023
Wfh CSR Outpatient Scheduler
MAXIMUS Health Care Services
05.2021 - 04.2022
Jones High School
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